Cookies policy

Norwich City Council uses session cookies to enable you to use the website quickly and easily, and help us to analyse data about web page traffic which we use to improve our website.

What are cookies?

Cookies are small files which are created when you visit a website. They are stored on your computer and are used to save information such as your preferred text size for the site, or the contents of your shopping basket.
 
There are two types of cookies:

session cookies which are temporary and once you leave the site the cookie is deleted

persistent cookies which remain on your computer and are re-activated if you return to the same website. These cookies remain on your computer until they reach the expiry date set within the cookie.

For additional information on cookies please visit the Information Commissioner´s Office.

Your privacy

Because it is possible for cookies to contain information such as your name and address the European Union has issued an ePrivacy Directive (2002/58/EC) to regulate the use of cookies and the storage of personally identifiable information.

Please note: The cookies we use do not give us access to your computer or any information about you other than the data you have chosen to provide.

How to manage cookies

Cookies are enabled by default in your browser. It is possible to disable cookies altogether but this would mean some websites would not be able to function properly.
 
To find out more about cookies, including how to see what cookies have been set on your computer and how to manage or delete them, visit www.allaboutcookies.org/.

Cookies used on our website

Location of​ cookie

​Cookie name

​Information
Online forms _InfoPath_Sentinel
_InfoPath_CanaryValue

These session cookies are essential for our online forms. They are deleted when you close your browser.

If cookies are disabled it will not be possible to use the online forms.

Committee meetings MtgInstance

This session cookie is created when you view a committee meeting.  The cookie is deleted when you close your browser.

If you disable cookies you will still be able to use the committee meetings webpages.

​Search WebAnalyticsSessionID2

This cookie is used to gather anonymous statistical information. It is deleted when you close your browser.

If you disable cookies you will still be able to use the website.

Throughout the website​ _utma (expires -  two years)
_utmb (expires - 30 mins)
_utmc (expires - end of session)
_utmz (expires - six months)​

These cookies collect information in an anonymous form which includes the number of visitors to the site, where visitors have come to the site from and the pages visited. See the Google analytics privacy statement

If you disable cookies you will still be able to use the website.

Cookies used on our branded web pages

Location of​ cookie ​Cookie name ​Information
​ePayments Anite_eforms_session_mode
Anite_eforms_session_hash
Anite_eforms_session
Eforms_return2
Eforms_return1
Eform LIMIT TEST
Eforms Options
These cookies are used to store your transactions in the shopping basket. The cookies are deleted when you close your browser. 
 
If cookies are disabled it will not be possible to make an online payment.
​A-Z of council services KB5 Cookies: (__KBCookie__)
__KBCookie__/ncc/norwich/
 

This cookie is used to identify users that were redirected from the Norwich City Council website. It is deleted when you close your browser.

If you disable cookies you will still be able to use the website.

Planning Public Access JSESSIONID
ASP_Net_SessionID

The Public Access pages use session cookies which are deleted when you close your browser.

If you disable cookies you will still be able to use the website.

​petitions ​UserDetails

​The petition pages use a session cookie while you are logged in. It will expire after 20 minutes of inactivity.

If you disable cookies you may not be able to use these pages.

Norwich Home Options ​ASP.NET_SessionId

The Norwich Options website uses a session cookie. It will expire when you close your browser.

If you disable cookies you may not be able to use all of the pages.

Property Information Point

​_utma (expires -  two years)
_utmb (expires - 30 mins)
_utmc (expires - end of session)
_utmz (expires - six months)

 




CurrentVisitStatus



VisitorStatus

​These cookies collect information in an anonymous form which includes the number of visitors to the site, where visitors have come to the site from and the pages visited.
See the Google analytics privacy statement

Stores the current visit status (throughout current day). Expires after one day.

Stores the visitor status (unknown/first visit/more visits). Expires after one year.

Third party cookies 

Website ​Information
Twitter

The home page contains a Twitter feed. If you click through to Twitter it may use both session cookies and persistent cookies.

Click here to see Twitter’s privacy statement

​Facebook ​Our website has links to Facebook. If you click through to Facebook it may use cookies.

Click here to see Facebook's data use policy.
​Flickr

Our website has links to Flickr. If you click through to Flickr it may use cookies.

Click here to see Flickr's privacy policy.

YouTube

We sometimes embed YouTube videos on our website. If you play an embedded video YouTube may place a cookie on your computer.

Click here to see YouTube’s privacy statement

GovDelivery

The website contains links to GovDelivery where you can subscribe to receive e-newsletters and email alerts. When you use this link GovDelivery may place a cookie on your computer.

Click here to see GovDelivery’s privacy statement

SurveyMonkey

We sometimes use SurveyMonkey to conduct surveys. If you click through to SurveyMonkey it may use both session cookies and persistent cookies.

Click here to see SurveyMonkey’s privacy statement

Links to other websites

This cookie policy does not apply to those websites that you can link to from this website, unless specifically stated above eg payments system. We encourage you to read the cookie and privacy statements on any other websites you visit.  

 

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