Antisocial behaviour (ASB) is any activity capable of causing a nuisance or annoyance to any person. This may include behaviour such as:
- noise
- intimidation or harassment
- vandalism
- aggressive and threatening language or behaviour
- actual violence against people or property
- inconsiderate and irresponsible vehicle ownership
- irresponsible pet ownership
- racial or homophobic abuse or harassment.
How to log an incident
You can report an incident to us by using our 24 hour a day, seven day a week telephone hotline, on 01603 212100 or by emailing asb@norwich.gov.uk
Alternatively, you can contact the customer contact team on 0344 980 3333 or email info@norwich.gov.uk
If you have an ongoing ASB complaint
For ongoing complaints you may be required to fill out an ASB log sheet. These can be obtained from neighbourhood wardens, housing officers or antisocial behaviour and tenancy enforcement (ABATE) case officers as well as from City Hall.
Click here for more information on the ASB Hotline
Neighbourhood wardens and ABATE team
A neighbourhood warden or neighbourhood housing officer initially deals with reports of antisocial behaviour to the council. They will attempt to resolve the problem through a number of different ways. These include speaking to those concerned, issuing verbal and written warnings, multi-agency working and the use of acceptable behaviour contracts and mediation. If however initial interventions fail and the problem continues, or there is a need for urgent legal action, then the case will be referred to the ABATE team.
The ABATE team are based in landlord services and deal with cases of serious antisocial behaviour as well as tenancy enforcement issues related to the occupation of the council's housing stock.
They investigate and initiate appropriate action in response to tenancy enforcement issues as well as incidents of antisocial behaviour and hate crime, which are mostly related to the occupation of the council’s housing stock and primarily occur within the boundaries of land owned by the housing service. The team collates and prepares evidence, attends court as a representative of Norwich City Council housing service and provides support to victims and witnesses in cases of serious antisocial behaviour.
Our service standards for dealing with reported antisocial behaviour can be found in our housing service standards.
Useful links