The Antisocial Behaviour Act of 2003 states that behaviour is antisocial when someone has caused or is likely to cause alarm, harassment or distress to one or more persons, not living in the same household.
Antisocial behaviour (ASB) can include:
- noise nuisance
- intimidation or harassment
- aggressive and threatening language or behaviour
- actual violence against people or property
- inconsiderate and irresponsible vehicle ownership
- irresponsible pet ownership
- racial or homophobic abuse or harassment
- Ffy tipping.
This type of behaviour, which can be committed by an individual or a group, threatens the quality of life of those living and working in our communities.
Norwich City Council is committed to upholding the minimum standards agreed by all partners of the county community safety partnership
to address antisocial behaviour in Norwich. Partners commit to the following in relation to people reporting ASB:
- Listen to me, take me seriously.
- Take action to address the problem.
- Try to prevent this happening again.
- Tell me what you have done.
How to log an incident
- If you are victim of crime you should contact the Police in the first instance.
- If it is not an emergency the number to call is 101.
- If you perceive the situation to be an emergency, you should contact the emergency services on the national emergency services number 999.
Norwich City Council is committed to tackling ASB in our communities. If you are a victim of ASB, you can report an incident to us 24 hours a day, seven days a week, on the ASB telephone hotline:
Alternatively, you can report ASB during working hours from Monday to Friday by contacting the council on 0344 980 3333 or complete the enquiry form on our contact us page
What we will do
In most cases, the first response you will receive from a report of antisocial behaviour will be from a neighbourhood warden
. Where a report of ASB is made between the hours of 12 noon and 10pm, neighbourhood wardens aim to respond within 45 minutes. Response on a Sunday is available until 8pm.
If issues of ASB persist and the perpetrator is a tenant of another registered social landlord
, the case will be referred by the neighbourhood wardens to a housing officer of the relevant registered social landlord.
Where antisocial behaviour is amplified noise nuisance
and it persists, the council has the power to issue a noise abatement notice. If this notice is witnessed to be breached, the council’s environmental health
department can prosecute the perpetrator under the environmental protection act, which carries a fine of up to £5,000 and the ability to seize the equipment producing the noise.
Norwich City Council works closely with partner agencies, from the public and voluntary sectors, to address issues of crime and criminality that are reported to the council or witnessed by council staff. The council also works with a number of agencies to support victims of crime and antisocial behaviour. This includes:
- British Red Cross
- Children’s Services
- Norfolk Constabulary
- Norfolk & Suffolk Probation Trust
- Norfolk & Waveney Mental Health Partnership
- Norfolk Drug & Alcohol Partnership (N-DAP)
- Norfolk Fire & Rescue Service
- Norfolk Youth Offending Team
- Registered Social Landlords
- Victim Support
Antisocial behaviour policies and procedures (9.2Mb pdf)
Antisocial behaviour and tenancy enforcement team (ABATE)
Dealing with antisocial behaviour leaflet (pdf
Housing service standards
Mediation service (253 Kb pdf)