The council tax benefit scheme helps low income owner-occupiers, council tenants and private tenants with council tax. The amount of benefit available varies according to circumstances, income and savings and the people living in the property.
Outgoings are not taken into account.
People on income support, jobseeker's allowance (income based) or pension credit (guarantee) will receive 100% council tax benefit. Deductions are made for any person living at the property, not including partners or dependent children.
If anyone thinks they may be entitled, please claim now.
How to claim
You can complete our online benefits claim form from the link below, or alternatively you can pick a form up from the customer contact centre at City Hall, call 0344 980 3333 or email benefits@norwich.gov.uk
Online benefits claim form
Any benefit is paid directly into a council tax account to reduce the amount to be paid
Seven most wanted!
We're looking for the 'Seven most wanted' pieces of information that will help us speed up your benefit claim. Click the below link to find out what these are.
Click here for the 'Seven most wanted' list
Your council tax benefit decision notice explained
For information about how to read your council tax benefit decision notice and for frequently asked questions, download the following:
Understanding your benefit decision notice (352 Kb pdf)
How to check if you are eligible for council tax benefit
To determine if you qualify for any benefit, use the online benefits adviser calculator on the Directgov website which will also give you an indication of any possible award that may be given to you. Follow the link to complete the form for an estimate:
Online benefits adviser.
If you would like additional information about housing and council tax benefit, visit the benefits and financial support section on the Directgov website for useful information.
Change of circumstances
If there is any change in your circumstances which may affect your council/housing benefit then please complete the forms below.
Change of address form (172 Kb pdf)
Change in income or savings (176 Kb pdf)
If you need further information or advice, please phone our customer contact team on 0344 980 3333 or email benefits@norwich.gov.uk
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