Pay for it

Important information for customers making payments over Christmas

City Hall and the council’s main offices will be closed from 4pm on Wednesday 24 December and will reopen on Monday 5 January.

There will be delays with posting money to accounts over this extended closure period (eg customers paying rent, council tax, parking fines etc).

This will mean that any recent payments made will not appear on accounts until the first week of January.


Make a payment online

Major debit and credit cards 

You can make the following payments online, 24 hours a day, 7 days a week, using most major credit and debit cards.

Multiple payments

You can pay for more than one service in a single transaction using the links above.


The online payments service is designed with accessibility in mind so you will be able to access it from your computer's web browser, your mobile phone, screen readers for the partially sighted or blind or any other web browsing interface.

If you are in a public place make sure you are not overlooked as you enter your details, to prevent them being misused.

Telephone payment hotline

You can also make a payment using the telephone payment hotline 01603 212282 which is open 24 hours, 7 days a week.

Credit card surcharge

  • If you pay by credit card a surcharge of 1.89% will be made, except for payment of PCNs.
  • Debit card payments do not incur a surcharge.
  • The surcharge reflects the bank's charge to the council for accepting credit card payments.

Online payment security

We provide added protection for internet payments made to us via security provided by Visa and Mastercard. Click on the logos below for more details.

Verified 

by Visa logo    MasterCard SecureCode logo

Cookies

Our payment system uses session cookies. If you disable or delete cookies you will not be able to make an online payment. Please read our cookies policy for more information.

Contact details

If you have any problems carrying out transactions please call a customer contact adviser on 0344 980 3333, 8am to 5pm, Monday to Friday or email info@norwich.gov.uk