Food hygiene rating scheme

Food hygiene rating scheme logoThe Food Hygiene Rating Scheme is run by local authorities in England, Wales and Northern Ireland in partnership with the Food Standards Agency.

It is designed to help you choose where to eat out or shop for food by providing information about food hygiene standards. Included in the scheme are restaurants, pubs, cafes, takeaways, hotels supermarkets and other shops selling food directly to consumers. You can use our web pages to access local information including any Business Merits which we have awarded or you can link to the national Food Hygiene Ratings website here http://ratings.food.gov.uk/  to find the hygiene ratings of premises in England, Wales and Northern Ireland and the Food Hygiene Information Scheme in Scotland. The national website has useful search features and location maps. 

See our food hygiene ratings list here.

How are the ratings worked out?

Local food businesses are inspected to make sure that all food is handled and prepared safely.

After a premises has been inspected an overall number rating, from zero (the worst) to five (the best) is awarded, based on food safety standards found at the time of the inspection. Three areas are assessed with regard to compliance with food law:

  • food hygiene
  • structure and cleanliness
  • confidence in management.

The rating does not reflect the quality of food or the standard of service provided to customers.

The food business operators are asked to display their award certificate. If they wish, a food business operator may appeal their score, request a revisit to be rescored and/or post a ‘right of reply’ on this website. Please use the following forms to request any of these services:

Food ratings appeal form (203 Kb Word)
Food ratings revisit form (208 Kb Word)
Food ratings right to reply form (191 Kb Word)

For further information please contact the food safety team:

t: 0344 980 3333
e: ehealth@norwich.gov.uk
Food safety team, Norwich City Council, City Hall, Norwich, NR2 1NH

Food hygiene ratings list

You can look up a food premises on our ratings list, such as your favourite restaurant, café or takeaway to check whether it has a good standard of hygiene. The list also includes business merits, which are added health benefits provided by the premises eg healthy food options, locally sourced food, breastfeeding friendly, access and toilets for peopled with limited mobility.

Link to our food hygiene ratings list here. 

Key to ratings list

5 = very good
4 = good
3 = generally satisfactory
2 = improvement necessary
1 = major improvement necessary
0 = urgent improvement necessary.

Business merits
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Healthier Options NORfolk award (HONor). Caterers that offer healthier options on their menus and are committed to using healthier catering practices.
Pledge for health - businesses that have pledged to improve people’s health​
We buy local - caterers use at least five ingredients that are sourced within East Anglia​
Breastfeeding friendly​
Disabled access - businesses provide wheelchair access and toilet facilities for people with limited mobility​

Find out more about the business merits.

Reports
 

Inspection summary

Summary of the inspection, including how the number rating was calculated.

Right to reply

Following our inspection we give the food business an opportunity to inform us that they have carried out the required improvements. This is verified by us before it is made available on this website. You can view the right to reply where you see this icon.​

Scheme disclaimer

The food hygiene rating scheme is not an endorsement of current standards but merely reflects the score we awarded a premises at the time of their inspection. Nevertheless, we try very hard to make sure the information available on these pages is correct and in the case of the food hygiene rating scheme adheres to the FSA’s brand standard.

Whilst the new ratings will appear alongside a food business, their inspection report, if written prior to 15 September 2010, will make reference to our previous ‘star rating’ scheme. In many case the number of stars shown on the report will not correspond with the new rating given under the national scheme.

Some high scoring food businesses may not have been inspected for some time, however, these will be classed as low risk and so be subject to other enforcement safeguards.

Following an inspection it may take up to 28 days for the new rating to appear on our website.

 

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