Norwich City Council was the first local authority in the UK to have its own public food hygiene rating scheme and on 15 September 2010 became the first to sign up to the Food Standards Agency’s (FSA’s) national scheme.
Run in partnership with the FSA, the food hygiene rating scheme (FHRS) replaces our previous ‘scores on the doors’ star rating scheme. The FHRS will gradually replace all the different schemes currently being used across the country and provide consumers with a single, easy to understand scheme. The FHRS has already won broad acceptance from local authorities, the catering industry, trade associations and consumer groups.
See our food hygiene ratings list here.
How are the ratings worked out?
Local food businesses are inspected to make sure that all food is handled and prepared safely.
After a premises has been inspected an overall number rating, from zero (the worst) to five (the best) is awarded, based on food safety standards found at the time of the inspection. Three areas are assessed with regard to compliance with food law:
- food hygiene
- structure and cleanliness
- confidence in management.
The rating does not reflect the quality of food or the standard of service provided to customers.
The food business operators are asked to display their award certificate. If they wish, a food business operator may appeal their score, request a revisit to be rescored and/or post a ‘right of reply’ on this website. Please use the following forms to request any of these services:
Food ratings appeal form (203 Kb Word)
Food ratings revisit form (208 Kb Word)
Food ratings right to reply form (191 Kb Word)
For further information please contact the food safety team:
t: 0344 908 3333
e: ehealth@norwich.gov.uk
Food safety team, Norwich City Council, City Hall, Norwich, NR2 1NH
Food hygiene rating list
You can look up a food premises on our ratings list, such as your favourite restaurant, café or takeaway to check whether it has a good standard of hygiene. The list also includes business merits, which are added health benefits provided by the premises eg healthy food options, locally sourced food, breastfeeding friendly, access and toilets for peopled with limited mobility.
Link to our food hygiene ratings list here.
To access the national food hygiene ratings list visit the Food Standards Agency (FSA) website.
Scheme disclaimer
The food hygiene rating scheme is not an endorsement of current standards but merely reflects the score we awarded a premises at the time of their inspection. Nevertheless, we try very hard to make sure the information available on these pages is correct and in the case of the food hygiene rating scheme adheres to the FSA’s brand standard.
Whilst the new ratings will appear alongside a food business, their inspection report, if written prior to 15 September 2010, will make reference to our previous ‘star rating’ scheme. In many case the number of stars shown on the report will not correspond with the new rating given under the national scheme. This is because the two schemes use different bands. Some high scoring food businesses may not have been inspected for some time, however, these will be classed as low risk and so be subject to other enforcement safeguards.
Following an inspection it may take up to 28 days for the new rating to appear on our website.