Report a tree problem (on land managed by the council)
You can report a problem with trees, such as overhanging branches, fallen leaves or roots lifting up the pavement, on land that is managed by the council.
Land owned or managed by the council includes:
- gardens of council homes
- communal areas of council homes or flats
- roadsides and verges.
To report a tree problem complete the online tree form.
You can also use the tree form for any tree enquiries such as:
- tree planting in the city
- advice on management of trees that are not the council's responsibility
- current legislation regarding trees and the built environment
- private tree surgeons.
What happens after an enquiry has been received?
Following an enquiry, the tree or trees will be inspected and if work needs to be done, the tree surgery contractor, will be asked to do the work within six weeks.
The time taken for an initial inspection will vary according to workload.
Works to privately-owned or protected trees
The planning development control team is responsible for works to privately owned, protected trees. This includes protecting important trees by issuing Tree Preservation Orders (TPOs). TPOs can be put on important trees wherever they are - on private or public land. More information about works to trees.
Trees are pruned when they are:
- overhanging roads (below 5.4m)
- overhanging footpaths (below 2.5m)
- touching adjacent property.
Trees are removed when they are:
- structurally unsafe or leaning dangerously
- damaged and potentially hazardous
- Preventing access (where pruning is insufficient)
To find out whether a tree has a TPO or is in a conservation order contact the tree protection officer in the planning department.
t: 01603 212546
Jessop Road tree survey - March 2008
This survey was commissioned by Norwich City Council in order to appraise specified trees within the area of Jessop Road in relation to the potential risk that they may pose.
The results can be viewed from the links below:
Report and appendix 1
Government policy on tree preservation
Works to trees