Tenant involvement

Influencing the council’s services

As a tenant of Norwich City Council, there are a variety of opportunities available for you to get involved in shaping the housing services you receive.

Perhaps you've seen our poster highlighting some of these opportunities and got in touch with us as a result?

Norwich City Council pride ourselves on putting our tenants at the heart of housing matters. We work closely with two panels of volunteers to ensure that tenants influence our service standards, scrutinise our performance and ensure value for money.

  • Tenant involvement panel
    • The tenant involvement panel (TIP) will consider housing policy and finance issues, and scrutinise the housing service's performance making recommemdations for the benefit of all tenants to ensure continuous improvement to services to tenants
      TIP Terms of Reference
  • The sheltered housing involvement panel
    • The sheltered housing involvement panel (SHIP) considers sheltered housing policies and procedures and make recommendations for the benefit of all sheltered housing tenants to ensure continuous improvement to services provided by the council as a landlord.
      SHIP Terms of Reference  
To find out more about any of these opportunities, please contact the tenant involvement team by emailing involvement@norwich.gov.uk or by calling the customer contact team on 0344 980 3333.
Click here for the latest newsletter updates from each panel. 

Annual review group

An annual review group (ARG) exists to review the work of the three tenant panels. It is made up of the following six members: 
  • One tenant representative from the tenant involvement panel (TIP)
  • One tenant representative from the Sheltered Housing Involvement Panel (SHIP)
  • Cabinet member for housing
  • Shadow cabinet for housing
  • Head of housing
  • ARG Terms of Reference 
The ARG reviews reports from the three tenant involvement panels.
The ARG also reviews the annual work plans of the tenant panels including any alleged breaches of the code of conduct.

Click here to download the Norwich City Council tenant panels code of conduct (63 Kb pdf)

There are lots of ways of getting involved, either as an individual or part of a group. Some of these are listed below:

You can also fill in the tenant involvement postcard and email it to the address below.

Tenant information