Tenant involvement

Influencing the council’s services

As a tenant of Norwich City Council, there are a variety of opportunities available for you to get involved in shaping the housing services you receive.

Perhaps you've seen our poster highlighting some of these opportunities and got in touch with us as a result?

Norwich City Council pride ourselves on putting our tenants the heart of housing matters and at the beginning of April 2013 we launched our new approach to ensuring tenants influence our service standards, scrutinise our performance and ensure value for money.  This change means that our long-standing Norwich Tenants CityWide board has now evolved to become two panels.

  • Tenant involvement panel
    • The tenant involvement panel (TIP) considers housing policy and finance issues, including reviewing housing publications and considering rent and budget setting.
      TIP Terms of Reference
  • Tenant scrutiny panel
    • The tenant scrutiny panel (TSP) scrutinises the housing services performance, influencing the setting and monitoring of targets and performance indicators.
      TSP Terms of Reference

Annual review group

 
An annual review group (ARG) exists to review the work of the two tenant panels. It is made up of the following five members:-
 
  • One tenant representative from the tenant involvement panel (TIP)
  • One tenant representative from the tenant scrutiny panel (TSP)
  • Cabinet member for housing
  • Shadow cabinet for housing
  • Head of housing
  • ARG Terms of Reference
 
The ARG reviews reports from the tenant involvement panel (TIP) and the tenant scrutiny panel (TSP).
 
The ARG also reviews the TIP and TSP annual work plans and reviews any alleged breaches of the code of conduct.

 

Click here to download the Norwich City Council tenant panels code of conduct (63 Kb pdf)

There are lots of ways of getting involved, either as an individual or part of a group. Some of these are listed below:

  • Readers panel
  • Tenant and resident associations
  • Walkabouts
  • Norwich Leaseholders' Association
  • Tenant inspectors, mystery shoppers and estate auditors
  • TalkBack
  • STAR survey
  • Completing surveys and questionnaires
  • Coming along to a community event
  • Attending learning and training sessions
  • Patch panels
    • Patch panels provide a way for you to engage with your neighbourhood housing officers and discuss issues which are important to you regarding your home, estate or local area.
    • Examples of these include:
      ·        Estate improvement projects
      ·        Fly tipping and waste management
      ·        Anti social behaviour
      ·        Ground maintenance
      ·        Parking issues
      ·        Repairs and maintenance to their block
      ·        Tenant involvement opportunities
      ·        Annual patch event
      ·        Signposting and information to local services
      ·        Getting to know your neighbours

      ·        Getting to know you area. 

You can also fill in the tenant involvement postcard and email it to the address below. 

 

Consultation and Involvement

 

Sheltered housing involvement panel (SHIP)
 
The panel consists of 7 tenants from Sheltered housing schemes, the new panel have been recruited to consider sheltered housing policies and procedures, and make recommendations for the benefit of all sheltered housing tenants to ensure continuous improvement to services provided by the council as a landlord.
 
 

To find out more about any of these opportunities, please contact the tenant involvement team by emailing involvement@norwich.gov.uk or by calling the customer contact team on 0344 980 3333. 

Norwich City Council would like to take this opportunity to thank the members of the CityWide board for all their hard work over the last 11 years enabling us to improve our services.

Tenant information

 

 

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