Norwich City Council currently manages 28 sheltered housing schemes across the city, providing approximately 1000 homes for older people.
The sheltered housing schemes are made up of groups of flats or bungalows specially designed for people over the age of 60 who are able to live independently, but who would benefit from additional security and support.
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- A 24 hour emergency alarm system that links to NCAS (Norwich Community Alarm Service).
- Access to a dedicated Support Worker team, who will complete a support plan with you to agree the level of support you need.
- A dedicated Sheltered Housing Officer team who will provide housing management and tenancy advice
communal facilities such as a lounge, kitchen and laundry available on most schemes.
- An opportunity to join in, or help to plan, a range of social activities and events.
- Guest room where family or friends may stay for a small charge.
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A scheme facilities guide is available which tells you more about services and facilities found at each scheme. This is currently being updated and should be available soon.
For more information about sheltered housing, download the 
Sheltered housing tenant handbook (599 Kb pdf).
Cost
In addition to the basic rent charges residents pay:
If you are receiving housing benefit, you may be able to get help with paying these charges. Find out more about benefits.
Consultation and Involvement
The Sheltered Housing Tenant's Forum (SHTF)
The role of the SHTF is to represent all tenants living in sheltered housing, and ensure they are involved and consulted, about issues that affect them.
The SHTF will represent tenants' views, and challenge the council and other organisations such as Health and Adult Social Services, on key services and policies that impact on the lives older people living in Norwich.
If you are a sheltered housing tenant and want to get involved with the SHTF, please contact Brent Pearson (forum support) on 01603 213698 or notify your sheltered housing officer.
SHFT annual reports:
Agendas, meetings and minutes:
View some pictures of some of the SHTF away days we held with the forum
Applying for sheltered housing
To apply for sheltered housing or for more information call the customer contact team on 0344 980 3333 or visit the Norwich Home Options website.
Internal links
Tenant involvement
Gardening scheme
Housing information leaflets
Norwich Community Alarm Service
Disabled adaptations
Equality and diversity
Comments, compliments and complaints
External links