We are committed to improving our services to make sure we are delivering what residents need and want.
A key part of this work involves measuring our performance. By gathering information on how we are doing, we can plan improvements.
In consultation with tenants we have developed new systems to track our work and set priorities based on the things that matter to you.
As part of this work we now produce a quarterly scorecard so you can see how we are doing at a glance. This scorecard has been considered by the CityWide Board performance sub-group and so bears the tenant approved logo.
The latest scorecard shows the results from January to March 2012 so you can see the areas we are improving in and where we could do better.
Scorecards
2011
October to December 2011 (454 Kb pdf)
July to September 2011 (436 Kb pdf)
April to June 2011 (445 Kb pdf)
January to March 2011 (451 Kb pdf)
2010
2009