Rent

Do it online - click here to pay your rent online

The council charges social rent on all of its tenancies. Rent levels are based on a combination of the value of the property and average earnings in Norfolk. Under government guidelines a target rent is calculated and set for a number of years with actual rents being adjusted annually until they reach the target rent.

The government's aim is for council rents to more closely match those charged by housing associations. As part of the changes, new service charges for some items, window cleaning and premises management and caretaking, for instance are shown as a separate weekly charge for the homes which benefit from these services. Other items may be added to the rent,for example, district heatingcharges and water rates.

Paying rent

Rent can be paid in a number of ways. By keeping a clear rent account or signing up to pay by direct debit, you will be automatically entered into one of our quarterly £50 prize draws. Details can be found on the tenant incentive page.

1. online payments

Use your bank debit or credit card to pay over the internet by filling in the online payment form. The money will go into your rent account within two working days.
 
Please note: when paying your rent by credit card there will be a surcharge of 1.89%.

Pay your rent online

 

2. direct debit

By filling in a direct debit form you can chose to pay your rent monthly on either the 7th, 17th or 27th. If your rent payment is in arrears you must make an arrangement with your income officer before completing this form. If no arrears arrangement is included we will include all outstanding arrears in the direct debit calculation, to be paid within the financial year.

If you set up a new direct debit you will be automatically entered into the next quarterly £50 prize draw once your first three payments have been received. Details can be found on the tenant incentive page.

Direct debit form (43.4 Kb pdf)

The benefits of paying by direct debit are:

  • no cheques to write
  • no postage to pay
  • no queuing
  • normally no bank charges (providing your bank account is in credit).

You can now set up a direct debit by telephone. The direct debit hotline number is 01603 212 399.

3. standing order

Standing orders are paid directly from your bank account to your rent account. This can be paid weekly, fortnightly, four-weekly or monthly. To pay this way download and print off the standing order form, which you should complete and give to your bank to set up the payments. If you do not have your tenancy reference to hand please call the customer contact team on 0344 980 3333 for this information.

Please note: due to a change in the council’s banking partner the form below can only be used to set up payment arrangements beginning on or after 11 December 2014.

Standing order form (41 Kb pdf)

4. at the Post Office

Use your blue rent payment card or bar coded rent statement to pay by cash or cheque, made payable to Post Office Ltd, at any post office. It is a free, convenient and private service - shop staff will not see details of your rent account so will not be able to give you a balance. Please keep your receipts. If you do not have a payment card call 0344 980 3333 to request one. You can also pay council tax and other council bills this way too.
 
Find your nearest Post Office
 

5. at a Paypoint

Look out for the purple Paypoint sign at your local shop, newsagents or petrol stations. Use your blue rent card or bar coded rent statement and pay with cash. It is a free, convenient and private service It is a free, convenient and private service - shop staff will not see details of your rent account so will not be able to give you a balance. Please keep your receipts. If you do not have a payment card call 0344 980 3333 to request one.
 
Find your nearest Paypoint outlet
 

6. by phone

You can contact your income officer directly or our customer contact team on 0344 980 3333. An advisor will take your name and address, or your rent account number if you have it to hand. All you need is a debit or credit card.
Please note: when paying your rent by credit card there will be a surcharge of 1.89%.
 

7. by post

You can send a cheque made payable to Norwich City Council: Norwich City Council, City Hall, Norwich, NR2 1NH. Please write your name, address and rent reference number on the back of the cheque. Do not send cash through the post.

Paying your water charge direct to Anglian Water

To have a water meter fitted and pay your water charge directly to Anglian Water, contact them on 08457 919155 and they will make arrangements to see if a meter can be fitted. Once Anglian Water notifies the council that they are billing a tenant direct, the council stops collecting water rates with the rent.

Insurance

Buildings insurance is not needed for homes owned by or leased from the council.
Click on the link below for information about contents insurance.

Contents insurance for tenants

Payment planner 

Print off the planner below and use it for marking when important payments are due.

Payment planner (25 Kb pdf)

Useful links

Money advice
Tenancy Awareness Sessions
Council tax reduction
Housing benefit
Housing information leaflets
Welfare reform