Disabled Parking - Blue Badges

Parking concessions for people with severe mobility difficulties travelling as drivers or passengers are provided through the Blue Badge Scheme. Spaces that are available under the scheme are clearly marked with the blue symbol.

How to apply

The Blue Badge Scheme is a National and European scheme and in Norwich is administered by Norfolk County Council social services.

For more information about the scheme and how to obtain a blue badge call 0344 800 8020 or go to the blue badge page on the Norfolk County Council website.  

Location of blue disabled badge spaces

Below is a list of the dedicated blue disabled spaces available in Norwich city centre:   

​All Saints Green:

​4 spaces (opposite John Lewis)

​Bank Plain:

​3 spaces (adjacent to OPEN; near to London Street)
​Bank Street:  ​2 spaces (adjacent to The Royal business centre)
​Ber Street: ​2 spaces (opposite John Lewis)
​Bethel Street: ​2 spaces (opposite Sir Issac Newton Free School), 2 spaces adjacent to City Hall customer centre entrance
​Brigg Street *: ​5 spaces (adjacent to Debenhams on the pedestrian zone, accessed via Theatre Street)
​Cathedral Street: ​2 spaces (at lower end near St Faiths Lane/Horse Fair)`
​Cowgate: ​1 space   (adjacent to The Gurney surgery accessed via Magdalen Street/Edward Street)
​Gentleman's Walk*: ​5 spaces (adjacent to the market opposite Lloyds Bank accessed via Gaol Hill)
​Gentleman's Walk*: ​2 spaces (adjacent to the Halifax accessed via Gaol Hill)
​King Street: ​1 space   (near to Handelsbanken accessed via Princes of Wales Road)
​London Street*: ​3 spaces (opposite Jarrold’s accessed via Gaol Hill)
​Mandela Close: ​2 spaces (adjacent to Oak Street medical practice & pharmacy)
​Opie Street: ​3 spaces (at London Street/Castle Meadow end accessed via Bedford Street)
​Princes Street: ​2 spaces (near The Halls, accessed via St Andrews Street)
​St. Benedicts Street: ​2 spaces (near Ten Bell Lane)
​St. Georges Street: ​2 spaces (near the Playhouse Theatre, accessed via Colegate)
​St. Stephens Street: ​3 spaces (near Superdrug)
​Surrey Street: ​4 spaces (adjacent to AVIVA HQ) and 2 spaces (adjacent to Norfolk Tower)
​Theatre Street: ​9 spaces (adjacent to The Forum/opposite the Assembly House)
​Tombland: ​1 space   (near to Ethelbert Gate/The Close)

* Parking spaces on Brigg Street, London Street and Gentlemans Walk have a four hour maximum waiting time limit on them to deter parking all day. All other disabled spaces are not time limited.

Where else can you park in Norwich? 

Check our handy parking planner to find where city centre car parks and shopmobility are located.

Free car parking

Holders of the blue badge may currently park free of charge on the following city council public car parks only.
Barn Road car park, ​St Swithins Road ​NR2 4SZ
Colegate car park, ​Golden Dog Lane NR3 1HS
​Monastery Court car park, Elm Hill ​NR3 1HN
​Queens Road car park, Queens Road ​​NR1 3PG
​Rose Lane car park, ​entrance on Mountergate ​NR1 1PZ
​St Crispins Road car park, ​Chatham Street ​NR3 3DN
​Westwick Street car park, Westwick Street ​​NR2 SZ

A valid badge and clock must be clearly displayed in your vehicle. 

Charges at other car parks 

At all other city council public car parks normal charges apply to blue badge holders.

Click here for car park charges

An hour's free parking for every hour you buy


If you are a car park user and hold a blue badge, you will get an hour's free parking for every hour you buy. For example if you are buying four hours you can park there free for the rest of the day.

  • For pay and display car parks: The free additional time extends beyond the expiry time shown on the ticket.
  • For multi-storey car parks: Please take your ticket to the kiosk for validation, prior to departure.

Allocated spaces with level access are available in St Andrews and St Giles multi-storey car parks. Normal charges apply.  

Scheme for blue badge holders unable to use the payment machines

If you are a blue badge holder travelling alone and unable to use the wheelchair height payment machines because of your disability, this scheme will allow you to park at any of our car parks listed below without having to display a pay and display ticket. A valid blue badge permit and time clock must be clearly visible in your vehicle and within two working days you will need to provide us with details of your car parking stay in order for us to invoice you.

The scheme operates in the following car parks:

  • Chantry

  • Chapelfield East

  • Pottergate

  • Magdalen Street

  • Rouen Road.

To register for this scheme

To register, please tell us your vehicle registration and billing address either by calling our customer contact team on 0344 980 3333 or emailing the details to parkingrequests@norwich.gov.uk

Once you are registered on the scheme the council enforcement officers will not issue a penalty charge notice (PCN) to your vehicle if you do not display a valid pay and display ticket. You must however inform us of your parking details within two working days of parking.

If you are not registered on the scheme and your vehicle has been issued with a PCN, as a result of you not being able to use the ticket machine due to your disability, the council will cancel it if you qualify for the scheme and provide your parking details within two working days of parking.

Please note:
If you are registering for this scheme it does not mean that you are booking a parking space, as we are unable to guarantee you a space.

Tell us your parking details

Within two working days of parking, please provide us with the following information:

  • which of the car parks above you have used
  • the date you parked
  • the time you parked
  • duration of stay
  • your vehicle registration
  • your billing address
  • your valid blue badge number.

You can either email this information to parkingrequests@norwich.gov.uk or call 0344 980 3333 and select the following options:

Option 6 - for other enquiries, and then
Option 1 - for parking, and give your parking details to one of our customer contact advisors.

Invoices based on the parking charges in force at the car park at the time of parking will be sent out to your billing address at the end of each month.  

On street blue badge parking permissions and restrictions 

Badge holders are advised to refer to the national handbook as to where they can and cannot park using the disabled badge:  

The Blue Badge scheme: rights and responsibilities in England (1.29 Mb pdf) 

Blue badge holders in Norwich may also park: 
  • on single or double yellow lines for up to three hours if displaying a time clock, provided they do not cause an obstruction, road safety hazard, or where there is a loading ban in operation
  • in permit bays for up to three hours (using your clock)
  • in pay and display bays, at no charge without restriction on length of stay
  • in limited waiting bays without restriction on length of stay
  • in loading bays, but must comply with the waiting restriction, i.e. active loading and unloading for the time limit as signed in that bay. 

Norwich Shopmobility

Norwich Shopmobility offers the hire of scooters or electric and manual wheelchairs with convenient disabled parking nearby; more details are available from the shopping centre websites at Chapelfield and The Mall.
Chapelfield Shopping Centre 
Shopmobility is on level 1 of the car park - next to the disabled parking area - Chapelfield website.

The Mall Shopping Centre
Shopmobility is on level 2, opposite the toilets - The Mall website

Garages and lockable parking bays

Blue badge holders get priority when applying for a council garage or lockable parking bay. Find out about garages to rent

Related links

Disabled Living Foundation
Match day travel (Norwich City FC)
Pay & display/multi-storey car parks