Blue badge scheme

Parking concessions for people with severe mobility difficulties travelling as drivers or passengers are provided through the Blue Badge Scheme. Spaces that are available under the scheme are clearly marked with the blue symbol.

How to apply for a blue badge

The Blue Badge Scheme is a National and European scheme and in Norwich is administered by Norfolk County Council social services.

Apply for a blue badge

For more information about the scheme go to the blue badge page on the Norfolk County Council website or call their customer service centre on 0344 800 8020.

Blue badge parking spaces in the city centre

There is dedicated on-street parking in the city centre and in some of our car parks for blue badge holders. See the location of the blue badge spaces.

Scheme for blue badge holders unable to use the payment machines

If you are a blue badge holder travelling alone and unable to use the wheelchair height payment machines because of your disability, this scheme will allow you to park at any of our car parks listed below without having to display a pay and display ticket.

A valid blue badge permit and time clock must be clearly visible in your vehicle and within two working days you will need to provide us with details of your car parking stay in order for us to invoice you.

The scheme operates in the following car parks:

  • Chantry

  • Chapelfield East

  • Pottergate

  • Magdalen Street

  • Rouen Road.

To register for this scheme

To register, please tell us your vehicle registration and billing address either by emailing the details to or calling our customer contact team on 0344 980 3333.

Once you are registered on the scheme the council enforcement officers will not issue a penalty charge notice (PCN) to your vehicle if you do not display a valid pay and display ticket. You must however inform us of your parking details within two working days of parking.

If you are not registered on the scheme and your vehicle has been issued with a PCN, as a result of you not being able to use the ticket machine due to your disability, the council will cancel it if you qualify for the scheme and provide your parking details within two working days of parking.

Please note:
If you are registering for this scheme it does not mean that you are booking a parking space, as we are unable to guarantee you a space.

Tell us your parking details

Within two working days of parking, please provide us with the following information:

  • which of the car parks above you have used
  • the date you parked
  • the time you parked
  • duration of stay
  • your vehicle registration
  • your billing address
  • your valid blue badge number.

You can either email this information to or call 0344 980 3333 and select the following options:

Option 6 - for other enquiries, and then
Option 1 - for parking, and give your parking details to one of our customer contact advisors.

Invoices based on the parking charges in force at the car park at the time of parking will be sent out to your billing address at the end of each month.  

Related links

Multi-storey car parks 
Pay and display car parks
Disabled Living Foundation
Match day travel (Norwich City FC)