City Hall is centrally located on St Peters Street just above the market place. See Google map.
The City Hall main reception is open Monday to Friday, 8.45am to 5pm.
The customer centre is open Monday, Tuesday, Thursday and Friday, from 8.45am to 5pm, and on Wednesday from 1pm to 5pm (the customer centre is closed from 8.45am to 1pm every Wednesday).
For general enquiries call 0344 980 3333 (8am to 5pm, Monday to Friday) or complete the enquiry form on our contact us page
Access into City Hall
Ramps and automatic entrance doors are provided for wheelchairs and buggies at the Bethel Street entrance for:
- the customer centre - for housing, council tax, housing benefit enquiries, licensing
- access to the ground floor main reception and lifts to other floors.
There are two lifts available in the main reception area of City Hall giving access to:
- First floor - for committee rooms and the council chamber where public meetings are held.
- Second floor foyer - for planning and economic development enquiries.
Induction loops are provided within City Hall.
Getting to City Hall
City Hall is easily accessible on foot from within the city centre and the inner suburbs of the city. It is an easy walk from city centre bus stops and about fifteen minutes walk from the railway station. For a walking map route to help you get around the city visit www.walkit.com/norwich
Norwich is an ideal city for cycling. It is compact, and has a relatively dry climate and flat topography. The maps below will show you some of the cycle routes through the city.
There are cycle parking stands close to the entrances to City Hall - on St Peters Street, Bethel Street and on St Giles Street beneath City Hall clock tower.
National Cycle Route 1 passes through the city centre. Contact Sustrans on 0845 1130065 between 9am – 5pm or view their website on www.sustrans.org.uk for more information.
A park and bike option is available at all five of the Park & Ride sites around the city.
Click here for Park & Ride map
All services to Norwich city centre from within the city and from the rest of the county will stop at Castle Meadow, St Stephens Street, outside John Lewis (near All Saints Green) or at the bus station on Surrey Street. It is just a few minutes walk from these locations to City Hall (see map at top of page). Several operators provide services, but the main two are:
First - www.firstgroup.com
Anglian - www.angliancoaches.co.uk
Timetables are available on both the websites.
National Express coaches travel to Norwich from London and other major cities several times daily. The London to Norwich journey time is around 3 hours. All coaches stop at Norwich’s state-of-the-art bus station located in the city centre at Surrey Street. The bus station houses an information desk, café, secure cycle storage and comfortable waiting facilities.
Major trunk roads to the Norwich area are the M11, A11, A12, A140 from London, the south, ferry ports and the Channel Tunnel. The A14, A47, A17 and A1/M1 from the north and west.
The most convenient car parks for City Hall are St Giles and St Andrews car parks. Click here for pay and display and multi storey car parks in the city.
For details about reaching Norwich by coach and air or to find the main routes to the city centre click here.
National Express run trains every 30 minutes between Norwich and London Liverpool Street and local connecting services. The average journey time from London is 1 hour 50 minutes.
A direct service, with a jorney time of 1 hour and 10 minutes, runs between Cambridge and Norwich.
Central trains run connecting services from the Midlands, north of England and Scotland via Peterborough.
For information on train fares and up to the minute details of service changes contact:
National Rail Enquiries on telephone 08457 484950 and minicom 0845 6050600 or National Express Trains.
Walking (from the train station)
Although there is a taxi rank immediately outside the train station, it is only a 15-minute walk to City Hall via Prince of Wales Road.
By Taxi (from the train)
A taxi from the Railway Station will take about 10 minutes and cost around £5.00. There is a taxi rank in the station forecourt and hackney carriages are usually available there. Alternatively, you could call a private hire car.
Norwich - an accessible city
Many bus services and taxis are accessible for people with mobility problems. There are allocated parking bays in the city for Blue Badge holders. You can also park free in many other locations. Go to our Blue Badge web page for more information. All the park and ride sites are wheelchair accessible and sisabled badge holders can park free of charge.
For a personalised journey plan by public transport go to
www.traveline.org.uk, t: 0871 2002233 or minicom 0870 241 2216 from 7am to 10pm.
Please call the customer contact team if you need any further information on 0344 980 3333 or complete the enquiry form on our contact us page
The Ordnance Survey mapping included within this web site is provided by Norwich City Council under licence from the Ordnance Survey, licence number 100019747. Persons viewing this mapping should contact Ordnance Survey copyright for advice if they wish to licence Ordnance Survey mapping for their own use.