Bus passes

Applying for a new or replacement bus pass

If you are eligible through age or disability, you will need to contact Norfolk County Council if you are applying for a bus pass.

This also applies if your pass is lost or stolen, or if you need to renew a pass that is expiring.

Contact Norfolk County Council:

t: 0344 800 8020
website: Applying for a new or replacement bus pass

Data protection: as part of this process, district councils have transferred all the data on pass holders to Norfolk County Council. This is necessary under the Concessionary Bus Travel Act 2007 (Variation of Reimbursement and Other Administrative Arrangements) Order 2010.


Go 4less discounts

Residents who currently hold a valid Norwich City Council national bus pass can continue to use this to claim Go 4less discounts at various sport and leisure facilities, up to the expiry date.

See the Go 4less page for details.

Norwich Door to Door accessible mobility transport service

If you live in Norwich and are unable to use buses to get around the local area, Norwich Door to Door could help, and you don't need a bus pass to join.

Norwich Door to Door offers a Dial-a-Ride mobility bus service for disabled people and older people who are on low income, who need extra help and a friendly hand to be able to get out and about independently. Passengers of the service are able to attend healthcare appointments, day centres, lunch clubs, go on social outings and travel to their local shops.

The charity operate a fleet of eight mobility buses, all equipped with 'to the ground' front of bus steps, passenger lifts big enough for wheelchairs, walking aids and scooters. Each bus operates with a two person crew, mostly volunteers who receive accredited training for the safe carriage of people with severe mobility problems.

The service receives funding from Norwich City Council towards the cost of the subsidised fares that the organisation provides for Norwich citizens.

Once accepted to join the organisation, the passenger pays an annual registration fee and fares are charged per single journey. Day trips are also offered.

For more information, visit www.norwichdoortodoor.org.uk.

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