Important changes to the bus pass scheme
From 1 April 2011 there were changes affecting bus passes.
If you already have a concessionary travel pass you do not need a new pass but you will now need to use it under the new arrangements.
For more information about these changes visit the Norfolk County Council website.
Applying for a new or replacement bus pass
If you are eligible through age or disability, you will need to contact Norfolk County Council if you are applying for a bus pass.
This also applies if your pass is lost or stolen, or if you need to renew a pass that is expiring.
Contact Norfolk County Council:
t: 0344 800 8020
website: Applying for a new or replacement bus pass
Data protection: as part of this process, district councils have transferred all the data on pass holders to Norfolk County Council. This is necessary under the Concessionary Bus Travel Act 2007 (Variation of Reimbursement and Other Administrative Arrangements) Order 2010.
Go 4less discounts
Residents who currently hold a valid Norwich City Council national bus pass can continue to use this to claim Go 4less discounts at various sport and leisure facilities, up to the expiry date.
See the Go 4less page for details.
Norwich Door to Door transport service
Bus pass holders can get a discounted fare on Norwich Door to Door services. This is a service for people whose health and mobility problems make it impossible for them to use public transport. For details about membership and cost visit the Door to door website or call 01603 776735.
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