People living in social housing owned by Norwich City Council are being invited to have their say on the way they feel their services are run.
A series of drop-in sessions are being hosted next week by a team of council officers dedicated to helping tenants influence the services they receive.
Themes that will be discussed include:
- maintaining homes – repairs and improvements
- neighbourhood and community – helping to make neighbourhoods safer and nicer places
- value for money – ensuring public money is spent properly
- tenant involvement and customer care
- tenancy – finding homes for people and helping them maintain tenancies.
The events, being held in sheltered housing schemes, council offices and Anglia Square, will also give people the chance to find out more about the services we provide as a landlord and give feed back.
Representatives from Lovell – the council’s current housing repairs contractor – will also be on hand at some of the events as tenants have told us that the way repairs to their home are carried out is one of the most important issues to them.
Councillor Brenda Arthur executive member for housing and deputy leader for Norwich City Council says:
“We are always looking to improve our services to make sure that they are meeting our tenants’ needs. Absolutely key to this is listening to our tenants, to find out how they feel about our services and learning from their experiences.
There are already so many people who give up their time to work with us including those who form the Norwich Tenants’ CityWide Board, Norwich Residents’ Forum and the Sheltered Housing Tenants’ Forum, to mention just a few, and together we have already achieved so much. We would like to extend this invitation to all tenants and assure them we are listening.”
Click here to see full details of the drop-in sessions.
7 January 2011