Your Council tax

The city council collects council tax for three different organisations.

Norwich’s proportion provides 35% of the money the city council spends on local services each year.

Each £1 you pay in council tax is split between:

• Norfolk County Council 74p
• Norfolk Constabulary 12p
• Norwich City Council 14p

The amount paid depends on the value of properties. Every property has been allocated to one of eight bands, according to its market value at 1 April 1991. The banding is decided by the Valuation Office Agency, not Norwich City Council.

Download the council tax bands here

Who must pay council tax?

You must pay council tax if you are a resident or an owner of an empty domestic property.

If you are joint owners, joint tenants, or a couple living together you are all responsible for making sure your council tax is paid in full.

Discounts

The city council wants to make sure that you are claiming any discounts to which you are entitled.

The full bill assumes that there are two or more adults aged over 18 living in a property. If you live alone you are entitled to a 25% discount.

As well as those aged under 18, the following people are not included when counting the number of adults in your home: Full time students and some student nurses (contact us for details); 18 and 19 year olds who are still at, or who have just left, school; people with severe mental impairment; certain people caring for someone with a disability (who is not their partner) or a child under 18 years old; and patients who are permanently resident in a hospital or nursing home.

People 'working away from home' are normally still considered as being resident. If you own a second home (for example a holiday home) you are entitled to a 10% discount on the council tax on that property. This is a change from previous years and came into effect on 1 April 2004.

Reductions for people with disabilities

If you, or someone living in your home, has a disability you may be entitled to a reduction if there is:

• extra space to allow a wheelchair to be used
• a room used specifically to meet the needs of the disabled person
• an additional bathroom or kitchen

Exemptions

Some properties can be made exempt from council tax. This applies to properties where:

• all residents are students
• all residents are under 18 years old
• one or more of those in the house has a severe mental impairment

Some unoccupied and unfurnished properties can also be made exempt - please contact revenue services at City Hall for further details.

If you think you are entitled to a discount, or that you should not be paying council tax, please contact:
Revenue Services,
City Hall,
Norwich,
NR2 1NH

Give as much detail as possible. We will look at your case as soon as we can but it is important that you continue to pay your council tax until a decision has been made. If you are having problems paying your bill please let us know. You can telephone us on 0844 980 3333 or e-mail us at revenues@norwich.gov.uk

TO APPEAL AGAINST THE BANDING OF YOUR PROPERTY

Norwich City Council is not responsible for which council tax band your home is placed in. If you think your home is in the wrong band please contact:

The Listings Officer,
Valuation Office Agency
Rosebery Court, Central Avenue
St Andrew's Business Park
Norwich
NR7 0DS
Telephone: 01603 241000