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My Norwich

Online forms: Mediation / conflict resolution request form

Please note that mediation can only be arranged if both parties agree to undertake it.  Mediation does not necessarily mean both parties being in the same room at the same time.

The submission of this form is taken as confirmation that you agree to undertake mediation and share the information submitted with Catch 22 mediation service. 

Where both parties do not agree to mediation Catch 22 may be able to provide a service to help manage conflict resolution. 

We will let you know either way if we have managed to obtain agreement from your neighbour for mediation to take place. 

Privacy Notice for anti-social behaviour services

About us Norwich City Council is the data controller for anti-social behaviour services within Norwich and we have a legal obligation to process your personal information. You may contact our data protection and information security officer by emailing  or by calling 0344 980 3333.

What will we do with your data? We use it to process requests, answer queries and investigate complaints about these services. We intend to keep your data for 7 years as stated in our retention policy available on our website.

What are your rights? You have the right to request access to your personal information; ask for errors to be corrected; restrict how your information is used; object to how it is processed; or request that your data is deleted. You also have the right to lodge a complaint with the Information Commissioners Office if you are not happy with how your data is processed.

What are the consequences of you not providing data? If the data is not provided we may not be able to provide services and we may not be able to investigate complaints.

How will we share your data? Information provided for these services is shared with Norfolk Constabulary, Norfolk County Council and other agencies in order that they may carry out their statutory duties. Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.