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My Norwich

Energy Bills Rebate

Rebate update 14 June 2022

We are writing to all residents who are eligible for the £150 energy rebate, whose bank details we need to process the rebates.  Please wait to receive your letter rather than call us to check – we have a lot to send out so it will take a few weeks for everyone to get these.

If you have received a letter with your secure access key code, please provide your bank details securely here

We understand these payments are important to many of you and we are sorry it is taking longer for some of you to receive these than anticipated.  

Provide your bank details securely here

Who can get this £150 rebate?

Householders in band A to D properties will qualify for this non-repayable rebate (which means if you qualify to receive it, you do not have to pay it back at any point). 

If you don’t know which band your property is in, you can find it on your latest Council Tax bill or use the Valuation Office website to check.

Check your Council Tax band on GOV.UK

When and how will I get the £150?

If we have bank account details already for you, and this includes people who have an active Direct Debit for paying Council Tax, we have been making an automatic credit to your bank account.

Please do not contact us to chase this payment, we will make it as soon as we are able.

I have received the £150 payment

Energy Rebate payments have been to the bank accounts of Direct Debit council tax payers where the bank account name matched the name of one of the liable parties occupying the property. Energy Rebate payments have been made in good faith that the recipient is the liable council tax payer and the property meets the criteria as set out below:

  • The property is valued in council tax bands A to D. This includes properties that are valued in band E but have an alternative valuation band of D, as a result of the disabled band reduction scheme.
  • The property is someones sole or main residence.
  • The property is a chargeable dwelling, or in exemption classes N,S,U or W. Chargeable dwellings include students (where not in an HMO) and residents in receipt of council tax reduction.

If it becomes apparent that a household was not eligible for a £150 payment under the above criteria on the 1 April 2022, the household may be required to repay the EnergyBills Rebate to Norwich City Council.The payments have been made to assist all residents in the household. Norwich City Council will not get involved in disputes as to whom a payment has been paid to.

Does this mean I don’t have to pay my Council Tax bill?

No – you must continue to pay your Council Tax bill by the amounts and on the dates shown on your bill. If you are struggling to pay, please go to our ‘Difficulty paying my Council Tax’ page for help and advice.

Where can I find out more information?

For more information about the £150 Council Tax rebate, as well as other ways the government is helping with rising energy costs see Government support for energy bills on GOV.UK.

I’m not in a band A to D, but I still need help

There will be some further funding available to help households who do not qualify under the main scheme, but we do not have details of this yet. When we have more information, we will publish details here.

14 June 2022