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My Norwich

Energy Bills Rebate

Rebate update 24 May 2022

We are currently paying the £150 Council Tax Rebate to households in council tax bands A to D to help households with rising energy costs. 

If you pay by Direct Debit
We have made payments to nearly all the people who pay by Direct Debit. We will be continuing to pay those on Direct Debit until the end of June. If you pay by Direct Debit but we cannot make the payment directly to your bank account we will contact you to ask you to provide your bank details 

If you do not pay by Direct Debit
You will receive a letter, giving instructions on how to give us your bank details securely. Please wait for this letter. 

If you have received a letter: to ask you to give us your bank details, you can do that by clicking on the blue button below.

You will need your access key code and account (which you will find on your letter). 

We will never phone or text asking for bank details, so if you receive an unexpected call asking for personal details it may be a scam – so please be on your guard.

Provide your bank details securely here

Who can get this £150 rebate?

Householders in band A to D properties will qualify for this non-repayable rebate (which means if you qualify to receive it, you do not have to pay it back at any point). 

If you don’t know which band your property is in, you can find it on your latest Council Tax bill or use the Valuation Office website to check.

Check your Council Tax band on GOV.UK

When and how will I get the £150?

If we have bank account details already for you, and this includes people who have an active Direct Debit for paying Council Tax, we have been making an automatic credit to your bank account.

Please do not contact us to chase this payment, we will make it as soon as we are able.

I have received the £150 payment

Energy Rebate payments have been to the bank accounts of Direct Debit council tax payers where the bank account name matched the name of one of the liable parties occupying the property. Energy Rebate payments have been made in good faith that the recipient is the liable council tax payer and the property meets the criteria as set out below:

  • The property is valued in council tax bands A to D. This includes properties that are valued in band E but have an alternative valuation band of D, as a result of the disabled band reduction scheme.
  • The property is someones sole or main residence.
  • The property is a chargeable dwelling, or in exemption classes N,S,U or W. Chargeable dwellings include students (where not in an HMO) and residents in receipt of council tax reduction.

If it becomes apparent that a household was not eligible for a £150 payment under the above criteria on the 1 April 2022, the household may be required to repay the EnergyBills Rebate to Norwich City Council.

The payments have been made to assist all residents in the household. Norwich City Council will not get involved in disputes as to whom a payment has been paid to.

What if I don’t pay by Direct Debit?

If you don’t already pay your Council Tax by Direct Debit, we recommend that you set one up as it’s the safest and most convenient way to pay. 

Set up or amend your Direct Debt

If we don’t have your bank details (including if you don’t have an active Direct Debit with us), we will be writing to you. Please wait for this letter. If you have received the letter, click on the blue button above to give us your bank details.

Does this mean I don’t have to pay my Council Tax bill?

No – you must continue to pay your Council Tax bill by the amounts and on the dates shown on your bill. If you are struggling to pay, please go to our ‘Difficulty paying my Council Tax’ page for help and advice.

Where can I find out more information?

For more information about the £150 Council Tax rebate, as well as other ways the government is helping with rising energy costs see Government support for energy bills on GOV.UK.

I’m not in a band A to D, but I still need help

There will be some further funding available to help households who do not qualify under the main scheme, but we do not have details of this yet. When we have more information, we will publish details here.


24 May 2022