Skip to content Skip to search
My Norwich

Changes to the way housing services are delivered

The city council has recently confirmed our approach towards bringing a number of key services back in-house.

In recent years our environmental services, property services, and building maintenance and repairs service, have been delivered in a joint venture agreement with Norse.

These services have been delivered under the banners of Norwich Norse Environmental (NNE), NPS Norwich and Norwich Norse Building (NNB) respectively, but we have decided to bring these services back into our own control.

Our property services will come back into City Hall directly in 2022, while the remaining two will be placed into a wholly-owned limited company that we have recently formed. This is called Norwich City Services Ltd.

Environmental services will move to the new company in April 2021, while the building maintenance and repairs service will follow in 2022.

Our primary reason for bringing these services back is that we want greater control and flexibility over how they are delivered in the future.

We are not planning any major changes to the services delivered, but once they are successfully integrated we will consider any adjustments or improvements we can make to how they are delivered.

We would really appreciate any views about this change to the management of the service. Let us know what you think – please email any feedback to  by 20 November 2020