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My Norwich

More help with heating needs

In certain circumstances, we may be able to provide temporary alternative methods of heating if you are faced with an urgent need.

We can lend households up to three new oil-filled radiators for several months if you are without heating, as well as a grant of up to £10 per week to help with their running costs. This would usually be paid at the end of the loan period but if you are on a prepayment meter for your electricity we may be able to make these payments on a monthly basis.

The following people are eligible for help:

  • Homeowners who currently have no heating or a broken heating system
  • Private tenants living in a property where the heating is not working and who have made a complaint about their landlord to the council which is being pursued

In each case there must be someone living at the property who is a child under 16, an adult over 60, or is in receipt of an income or disability-related benefit

If you are in this situation, call us on 0344 980 3333.