Latest updates on energy bills
For the latest update on energy bills and support that is available go to our Energy advice page.
Check what benefits you are entitled to
If you are on a low income you can check to ensure you are receiving all the benefit payments you are entitled to. You can use EntitledTo's online eligibility checker. If you need assistance, use our contact us form.
Help with paying bills
If you are experiencing difficulty paying your energy bills, have been threatened with disconnection or wish to complain about your energy supplier, contact Norfolk Citizens Advice.
Find out what energy grants you may qualify for to improve energy efficiency and help reduce bills.
Help with home repairs and adaptations
The Norwich Home Improvement Service can help eligible clients living in the private sector to arrange home repairs, adaptations or improvements enabling them to remain warm, safe and secure in their own homes. If you think you might be eligible complete the online referral form.
The energy switching market remains locked. We continue to monitor the energy market and hope to restart our collective switching scheme as soon as it is viable to do so.
In the meantime do not cancel your direct debit. Speak to your energy supplier and it will help you to arrange a plan that you can afford. Take and submit regular meter readings - this mean that your bill will be accurate and not estimated.
To access other money advice contact:
Norfolk Citizens Advice
Norwich NR2 1TF
Age UK Norwich
60 London Street