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My Norwich

Homeless or at risk

If you have lost your home or think you're likely to become homeless in the future you should contact our housing advice team as early as possible. This team provides practical support and advice and will work with partner agencies to provide alternative housing solutions or prevent homelessness occuring.

Severe Weather Emergency Protocol (SWEP)

People sleeping rough in Norwich can access emergency accommodation and support during periods of exceptionally cold weather through the Severe Weather Emergency Protocol (SWEP). This is activated by a temperature of zero degrees Celsius or lower forecast for at least three consecutive nights.

Once a decision has been made to activate SWEP, along with other partner agencies, we ensure that people who are out on the streets are offered emergency accommodation. The person in question must be in agreement with receiving our assistance.

We urge anyone who encounters people who are homeless and rough sleeping to notify us by emailing

For emergency assistance with finding accommodation please call 0344 980 3333.

Additional help for rough sleepers during the winter

Helping a rough sleeper

A website called Street Link allows anyone anyone to alert local authorities and charities in England to rough sleepers in their area. It also allows rough sleepers to ask for help themselves. Related links:

City Reach provides healthcare services for people who find it difficult to visit mainstream GP services. The service is provided for people who are homeless, or those at risk of being homeless; sex workers; prisoners and ex-offenders; substance mis-users; travellers and asylum seekers.

For emergency assistance with finding accommodation outside of normal working hours please call 01603 412180.