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My Norwich
Easter and May bank holiday bin collections

Bin collections in Norwich will be a day later than normal over the bank holiday weeks. Please make sure your bin is out by 7am on your collection day.

Check your revised collection day here

Customer appointments and self-service opening hours

You can visit the Customer Centre in City Hall to access self-service facilities and for appointments with council officers.

Opening hours: Monday – Friday, 10am – 4pm.

If you arrive without an appointment, you will be able to make one at the customer centre. It will not always be possible to make an appointment on the same day.

Most council services can be accessed through this website. See all online forms.