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My Norwich
Coronavirus: information, advice and support

Latest information, service updates and support available for Norwich residents and businesses.

See the latest updates

Customer appointments and self-service opening hours

You can visit the Customer Centre in City Hall to access self-service facilities and for appointments with council officers.

Opening hours: Monday – Friday, 10am – 4pm.

If you arrive without an appointment, you will be able to make one at the customer centre. It will not always be possible to make an appointment on the same day.

Most council services can be accessed through this website. See all online forms.