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My Norwich
Covid-19 advice and support

For information, advice and support for residents: including how our services are affected and community schemes; and businesses – such as grants you might be entitled to or making premises Covid-safe

See our Covid-19 information pages

Customer appointments and self-service opening hours

You can visit the Customer Centre in City Hall to access self-service facilities and for appointments with council officers.

Opening hours: Monday – Friday, 10am – 4pm.

If you arrive without an appointment, you will be able to make one at the customer centre. It will not always be possible to make an appointment on the same day.

Most council services can be accessed through this website. See all online forms.