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My Norwich
Easter and May bank holiday bin collections

Bin collections in Norwich will be a day later than normal over the bank holiday weeks. Please make sure your bin is out by 7am on your collection day.

Check your revised collection day here

Tenancy Awareness Sessions

​Tenancy Awareness Sessions are appointment only sessions for people who have been referred by an agency eg a hostel or supported lodging, and who are ready to take on a new tenancy.

The sessions are informal and discussion is encouraged throughout, but no one is put ‘on the spot’. Full use of the audio visual equipment is made (when in the Mancroft Room) and there are group exercises, for those willing to participate.

The sessions will be carried out by members of the budgeting and money advice team.

For other people who feel that they would benefit from information and advice, there are leaflets available on this website, or by telephoning 0344 980 3333.

The sessions cover:

  • maintaining a tenancy
  • housing and council tax benefit
  • maximising income
  • the importance of having and balancing a household budget
  • priority payments
  • the costs of credit.

At the end of each session, all attendees are issued with a certificate of attendance and an information pack.

Feedback is invited as this helps us to improve the sessions on a regular basis.

2019 Timetable for Tenancy Awareness Sessions

Date Venue Time
Wednesday 13 February ​Mancroft Room, City Hall 10am – midday
Wednesday 13 March ​Mancroft Room, City Hall 2pm – 4pm
Tuesday 9 April ​Mancroft Room, City Hall 10am – midday
Wednesday 15 May ​Mancroft Room, City Hall 2pm – 4pm
Wednesday 19 June​ ​Mancroft Room, City Hall 10am – midday
Wednesday ​16 July​ ​Mancroft Room, City Hall 2m – 4pm
Wednesday 14 August​ ​Mancroft Room, City Hall 10am – midday
Tuesday 17 September ​Mancroft Room, City Hall 2m – 4pm
Wednesday 16 October ​Mancroft Room, City Hall 10am – midday
Tuesday 19 November ​Mancroft Room, City Hall 2pm – 4pm
Friday 20 December ​Mancroft Room, City Hall 10am – midday

Numbers are limited for each session and spaces are allocated strictly on a first come first served basis. If the need arises, a one-off session can be arranged either at City Hall or another venue, for example, if there are a large number of referrals from one agency.

If a person does not attend a session they have been referred to, they are not automatically listed for the next available date. A new referral will need to be made by the supporting agency.

Contact details

For further details about these sessions or to discuss a referral, please contact:

​Louise Williamson
t: 01603 213646
Danny Davies
t: 01603 213659

​Peter Bryan
t: 01603 213645

Lesley Whittaker
t: 01603 212853