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My Norwich

Report a stray dog

We employ a contractor to collect stray dogs within the city council boundary. A stray dog is a dog unsupervised in a public place regardless of whether it is wearing a collar and tag.

You can report a stray dog by calling 0344 980 3333 during operating hours, 8am to 3pm, Monday to Friday.

If you find a stray dog out of office hours you may have to keep it for several days before it can be collected. If you do this, please call 0344 980 3333 to arrange for a collection date during operating hours.  Phone lines are open 8am to 5pm, Monday to Friday.

If a dog collected by our contractor can be identified (by the collar and tag which owners are legally obliged to provide) the owner will be notified as soon as possible. The dog will only be released when payment has been made which includes a daily charge and any additional fees (eg vet fees).

See stray dog charges

Dogs will only be retained in kennels for seven days, after which they will be rehomed. Should an owner decide not to collect their pet, we will seek to recover any outstanding charges from the owner regardless of whether or not the dog is subsequently re-homed.

Fines must be paid and proof of identification provided before a dog can be released from kennels.