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My Norwich

Complaints

What we do with your information

Any personal information that you give the council as part of your complaint will only be used by the council to:

  • help address and resolve your concerns
  • check whether our services and our complaints procedure are equally accessible to every member of the community
  • improve our service and complaints procedure.

Data Protection Act 1998

Information you give us about yourself will be held on a computer or manual record, which you have a right to see and check. Information may be shared with organisations we work with to provide services to you. Information may also be used in connection with prevention and detection of fraud.