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My Norwich

Digital support success stories - Jane

First steps

Jane completed eight hours of coaching with a volunteer as she wanted to be more independent.

She is now confident using the internet to email, watching videos on YouTube, and renewing library books online.

Jane said: “I thought I knew the complete basics but actually when we started from the beginning I realised I didn’t know when to right or left click. The volunteer showed me how and all the basics slotted into place.

“I know that people feel scared about going online, I was. But the volunteers made me feel really comfortable and I actually enjoyed it! I would definitely recommend it!”