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My Norwich

Performance reports

How are we doing?

We work hard to provide the best services for people living, working and visiting Norwich.

To help us improve and demonstrate progress, we use a performance management framework. This helps us to:

  • Focus on the council priorities set up in the corporate plan
  • Set targets aimed at improving services and measure progress
  • Be accountable to our residents

How do we measure our progress?

Representatives from each council team submit data from their service area on a regular basis and we compile these into quarterly reports. We feed this information into our performance portal which gives a clear overall picture as to how we are doing against each priority. 

Our performance portal allows you to look in detail at how we are doing against each of our priorities set out in our corporate plan:

For even more detail you can access our quarterly performance reports below. 

Latest quarterly reports: 

Past quarterly reports: