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My Norwich
Covid-19 advice and support

For information, advice and support for residents: including how our services are affected and community schemes; and businesses – such as grants you might be entitled to or making premises Covid-safe

See our Covid-19 information pages

Support for rough sleepers

Severe Weather Emergency Protocol (SWEP)

When the night time temperature is predicted to be zero degrees or below for (usually) three consecutive nights, SWEP will be activated for rough sleepers.

This means, in addition to the continual work done by Norwich City council, partners and local homelessness organisations to make sure no-one sleeps rough, an additional rapid response will be provided alongside police colleagues.

Colleagues from Pathways, homelessness services and Norwich City Council would be out and about to notify potential rough sleepers that emergency accommodation beds are available.

People who are sleeping rough and want to access this emergency accommodation can call 0344 980 3333 (this includes an out-of-hours service).

The SWEP co-ordinators would then allocate emergency beds. The decision about which SWEP venue is most suitable for an individual rough sleeper is based on information provided by Pathways about their needs, where this is known.

If people are concerned about someone sleeping rough, this can be reported by the national StreetLink website or app at any time, however, if you think there is immediate danger to the health of a rough sleeper please call 999.