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Coronavirus: advice and support

New national restrictions were introduced on Thursday 5 November. Let’s continue to work together to help prevent the spread of the virus and Protect Norwich.

Latest information

Waste and Recycling changes

Updated 4 November 2020

Our waste and recycling services are operating as normal with social distance measures in place

Mile Cross recycling centre on Swanton Road is open with social distancing measures in place. Before you visit please check Norfolk County Council's website for updates on recycling centres.

The safety of customers and staff is very important, therefore you must follow the government's guidelines and only visit if your waste or recycling cannot safely be stored at home.

We are currently still operating a bulky waste service collection service.

Putting bins out for collection

Residents are being asked to ensure their bins are out by 6am rather than the usual 7am on their collection day. This is to allow more flexibility for our crews to complete their rounds.

Disposal of waste

If you have been isolating due to a suspected case of coronavirus it is important that you dispose of your waste differently to help avoid the spread of the virus.

Personal waste (such as used tissues and disposable cleaning cloths) should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. Please put them aside for at least 72 hours before placing them in your usual external household waste bin.

Other household waste can be disposed of as normal.

Waste should be stored safely and kept away from children. If you live in a building with communal waste areas you should store your waste in the way detailed above for at least 72 hours before putting the bags in the communal area.