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The website will be unavailable from 7:30am on Wednesday 23 September for approximately 30 minutes. Apologies for any inconvenience caused.

Waste and Recycling changes

Updated 7 May 2020

Recycling centres reopening with restrictions

From Monday 11 May, Mile Cross recycling centre on Swanton Road will reopen with social distancing measures in place. Before you visit please check Norfolk County Council's website for updates on recycling centres.

The safety of customers and staff is very important, therefore you must follow the government's guidelines and only visit if your waste or recycling cannot safely be stored at home.

We are currently still operating a bulky waste service collection service.

Putting bins out for collection

Residents are being asked to ensure their bins are out by 6am rather than the usual 7am on their collection day. This is to allow more flexibility for our crews to complete their rounds.

Garden waste

We’re now accepting new signs-ups to garden waste collections.

Disposal of waste

If you have been isolating due to a suspected case of coronavirus it is important that you dispose of your waste differently to help avoid the spread of the virus.

Personal waste (such as used tissues and disposable cleaning cloths) should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. Please put them aside for at least 72 hours before placing them in your usual external household waste bin.

Other household waste can be disposed of as normal.

Waste should be stored safely and kept away from children. If you live in a building with communal waste areas you should store your waste in the way detailed above for at least 72 hours before putting the bags in the communal area.