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My Norwich
Coronavirus: information and advice

We're constantly reviewing and making changes to some of our services in response to the coronavirus crisis.

See the latest updates

Waste and Recycling changes

Updated 26 March 2020

Putting bins out for collection

From Monday 30 March, residents are being asked to ensure their bins are out by 6am rather than the usual 7am on their collection day. This is to allow more flexibility for our crews to complete their rounds.

Recycling centres

All Norfolk recycling centres are now closed until further notice due to coronavirus.

The safety of customers and staff is very important, therefore in accordance with current government coronavirus guidelines of avoiding non-essential contact and preventing a risk of infection to others, the sites will be closed. It is essential that we do all we can to slow down the spread of the virus.

We are currently still operating a bulky waste service collection service.

Garden waste

We’re not accepting any new signs ups to garden waste, but current collections will continue for the time being.

Disposal of waste

If you have been isolating due to a suspected case of coronavirus it is important that you dispose of your waste differently to help avoid the spread of the virus.

Personal waste (such as used tissues and disposable cleaning cloths) should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. Please put them aside for at least 72 hours before placing them in your usual external household waste bin.

Other household waste can be disposed of as normal.

Waste should be stored safely and kept away from children. If you live in a building with communal waste areas you should store your waste in the way detailed above for at least 72 hours before putting the bags in the communal area.