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Coronavirus: information, advice and support

Latest information, service updates and support available for Norwich residents and businesses.

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Council tax support during Covid-19

Updated 23 July 2020

We appreciate this is a really difficult time for our residents and that coronavirus is having a significant impact on the economy.

Your council tax pays for essential services that are delivered to all residents in the city, so it’s really important that if your circumstances have not changed that you continue to pay what you should, maintain your direct debit payments, or payment plan, as detailed on your bill. Find out all the different ways to pay your bill.

If you are struggling to pay your council tax bill

You may now be eligible for our council tax reduction scheme if your circumstances have changed.

The government has announced a Hardship Fund for local authorities to use to support their most vulnerable residents. As a result, we are taking the following measures:

  • Residents of working and pension age who are currently in receipt of council tax reduction will not have to pay any council tax for the 2020-21 financial year for as long as they remain eligible.
  • Council tax bills will be reissued for those eligible, but please note this may take several weeks for us to process. 
  • Any payments received in April, from residents who are now eligible for the hardship fund, will be refunded.
  • All recovery action for outstanding council tax is suspended.

See the video from Alan Waters, leader of the council on the Hardship Fund for council tax support.