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Coronavirus: information and advice

We're constantly reviewing and making changes to some of our services in response to the coronavirus crisis.

See the latest updates

Norwich Community Response Hub

Last updated 26 May 2020
500 volunteers have already registered to help in Norwich.

We have made over 5,600 welfare calls, engaging with almost 3,600 of our most vulnerable residents.

The hub has so far coordinated the delivery of over 585 food parcels and completed around 515 medical pickups. These figures are rising every day, and thanks go to the many dedicated volunteers for hard, across all seven days, to make this happen.

Norwich Community Response Hub logo

We are dedicated to supporting our citizens during the coronavirus outbreak.

Our responsibility is to support everyone living in our city, but at this challenging time we have to prioritise those classed as extremely vulnerable under the government’s guidelines.

About the Community Response Hub

The Norwich Community Response Hub was established to coordinate all of our work supporting the community during COVID-19. This includes signposting to local options and support, as well as working with volunteers and staff to support those unable to directly access essentials like food and medicine.

Over 500 volunteers have already registered to help in Norwich, and we are grateful for their support. While the high volume of interest means that processing applications is taking a significant amount of time, please be assured that we will contact everyone who has been kind enough to offer their time or services.

We have made thousands of welfare calls to engage with our most vulnerable citizens. During these calls we find out what type of support they need and see that they get it through our volunteer network. We then continue to offer further support through follow-up calls and by assessing the need for additional help such as befriending through a volunteer.

If you wish to volunteer during Covid-19, please visit Voluntary Norfolk.

Norwich Community Response Hub
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Norwich City Council is working with Norfolk County Council and the local district councils to share customer data in order to provide the right level of support and guidance over the coming months.