Skip to content Skip to search
My Norwich

Accessibility features

The website is designed to follow the accessibility guidelines issued by the World Wide Web Consortium (W3C).

We aim to meet the W3C’s Web Content Accessibility Guidelines 2.1 to Level AA in all parts of the website. Please see our Accessibility Statement for details of how accessible our website is.

Change the text size, colours and fonts

You can change the text size, colours and fonts to suit your needs. Changes can be saved for your future visits.

Skip links

To help keyboard-only and screen reader users to move through a page, a skip link appears when the tab key is used. The invisible 'Skip to content' link at the top left hand corner of each page allows the cursor to jump to the main content of the page.


This website has been designed so it is not an obstacle to its usability and readability, and that it will work on a range of devices with different screen sizes.

We have used a colour palette that ensures for good contrast.

We have made every effort to ensure this website is easily readable using 'plain English' by removing jargon and using more simple language.

Opening PDF documents

Some downloadable documents on this website are in Portable Document Format (PDF). If you don't have the software on your computer to open a PDF, the Adobe Acrobat website allows you to download the free Adobe Reader needed to do this. The current version of Acrobat Reader has improved accessibility features and includes the facility to read the text out loud.

Translate the website

You can view this website in another language for free using Google Translate.

This service is automated and therefore may produce unreliable translations. We are not responsible for the content or accuracy of the translations.

You may need to install Language Packs to view some of the languages correctly.

For more language options please visit the Google Translate website.

Interpretation and translation service

We work in partnership with INTRAN, the interpretation and translation service for the eastern counties to arrange interpreters and translators, for free, to anyone needing help with our services. Read more about  INTRAN.

Useful websites