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My Norwich

Norwich City Services employee testimonials

Danny Ward - Environmental operative, grounds maintenance team (Eaton Park depot)

I’ve worked to provide services for the city council for the past 10 years and have seen dramatic improvements over the years and look forward to seeing the changes which NCSL can provide having only been in operation since April 2021. 

My job is varying from day to day, and I find it very interesting and rewarding. I’m also looking forward to working closely with NCSL in my new role trade union representative  to bring a high standard of work to the city’s green spaces. 

Jackie Bye - Business support administrator

I have worked in the administration team for environmental services for 6 years. The recent transition from Norse to NCSL was impressive with the disruption minimal and any issues dealt with quickly. Our work is varied and interesting and when dealing with the public it can often be a matter of ‘expect the unexpected’! However, there is always support from the team or management for any difficult situations. 

Training and health and safety are high on the list of objectives, which goes a long way in providing the best customer service.   

Martin Pigg - Arborist chargehand

I have worked in the arboricultural industry for 20 years; 10 years in the private sector and 10 years in the public sector. The advantage of working in the public sector for a larger company like NCSL is:  

  • the training and investment in staff
  • the specialist equipment available to increase efficiency and make the job safer 
  • the working hours (37 hrs a week) which is very important to me as it allows a healthy work / life balance. 

Currently I am enrolled on a supervisor and team-leader apprenticeship scheme which I am enjoying very much. I’ve learnt a lot and am grateful for the company for investing in my personal development. 

Matthew Blowers - South neighbourhood team leader

Although we have only recently changed over to Norwich City Services, the company is continuing to develop the skills of its employees that have transferred across. 

Since joining five years ago, I have undertaken an apprenticeship in management which has enabled me to progress to the team leader role I am now in. It’s a fun place to come and work, with no two days the same. If you’re keen and looking to develop your skills, it’s a great place to work. 

Paul Fraser - Technical support officer and stand-in team leader

I have been delivering technical operation services for over 15 years. Originally working for Norwich City Council and then through the partner and joint venture companies.

I enjoy problem solving, helping people and I love a challenge and am passionate about rescuing dogs - which is probably why I enjoy my job so much!

My main duties are pest control, but as the tech ops team covers a wide area of very important services such as graffiti removing, lifebuoy checks, stray dog services, house clearances, call out duties, body fluids and sharps removal, I enjoy the variety this job offers.

Since moving to NCSL I feel very privileged; we have a fantastic office to work with brilliant facilities and new vehicles to work in.

I can see as a company that there is a passion to improve things for everyone. With all the knowledge and skills within from all departments, I’m confident NCSL will grow and improve and I’m very much looking forward to fresh challenges and opportunities in the future.

Shaun Hoy - Cleaning operational team leader

I have been involved in delivering services on behalf of the city council for over 26 years. During that time there has been a huge amount of change including privatisation, several transfers and budget pressures. We’re still in the early stages of Norwich City Services Limited and despite a few teething problems, like any new business, I honestly believe there is a desire from the top, cascading through, for staff to work together to build a competitive company that the public can rely on. 

I am extremely proud particularly of the cleaning team who have worked exceptionally hard all the way through pandemic, knowing that every day they came to work putting themselves at risk, to deliver a high-quality service creating safe places for people to live and work. This shows the type of people we have at NCSL.

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