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My Norwich

Now’s the time to get online

Published on Friday, 12th October 2018

Norwich residents are invited to join the country and take part in Get Online Week (15 October - 20 October).

The campaign encourages everyone to ‘try one thing’ - use the internet to do just one thing you’d normally do in a shop or bank, in a doctor’s or chemist, or over the phone.

In Norwich, about 20 per cent of the population do not go online and this could restrict them from accessing vital services and feeling isolated from society.

Those without skills or access often end up paying more for necessities such as fuel and energy bills, and have less access to job and learning opportunities.

Support available includes the launch of an additional drop-in session at Norwich Jobcentre, to assist those claiming Universal Credit for the first time, which can only be claimed online.

Councillor Matthew Packer, Norwich City Council’s cabinet member with responsibility for digital inclusion said:

“It’s great to see such a variety of digital support on offer in the city and Get Online Week is an excellent opportunity to showcase this and invite even more people to get support. 

“With Universal Credit arriving in Norwich this week, it is more important than ever that those who need to access online services have the support and facilities to do so.”

Norwich resident, Paul Clarke, accessed free digital support earlier this year and said: “I needed to update my CV, search for jobs and apply for Universal Credit but was very slow using computers.

“The support was absolutely brilliant and having an email address has made it much easier to arrange interviews. I’ve also started using social media and feel I don’t need any further help.”

Digital Hubs are spread all over the city and each has its own particular identity and way of operating. Some offer drop-in sessions, and some are pre-booked, however all are open to the public and offer support for people to gain the skills they need.

Each Digital Hub is staffed by volunteers or employees, and has a regular session which people can attend or they offer one to one support at varying times.

How can you take part in Get Online Week in Norwich?

  • Visit a Digital Hub – free events are taking place every day throughout the week, including Saturday. See the schedule below for details.
  • Try one thing – even if you do use the internet, get creative and use it for something you usually do by telephone or in person.
  • Become a Digital Hub – your community group or organisation could benefit from small grants available to help with sourcing equipment or volunteers
  • Volunteer – there are lots of opportunities to support people in Norwich with digital skills; sign and find out more with Voluntary Norfolk.
  • Share your knowledge – if you have skills think about people you know who you might be able to help, or share your top tips on social media.

What’s on?

Drop-in Digital Hub support:

Regular weekly sessions, open to anyone without booking, where a volunteer can help you to do anything online on a free computer or your own device.




10am to midday


2pm to 4pm


2pm to 4pm

Saturday 20th October

10am to 3pm

Norwich success stories – reasons to get online

See more examples of the way people are learning digital skills to enhance their lives.