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Covid-19 advice and support

For information, advice and support for residents: including how our services are affected and community schemes; and businesses – such as grants you might be entitled to or making premises Covid-safe

See our Covid-19 information pages

Christmas and New Year closure

Published on Friday, 18th December 2020

The council's main offices and telephone lines will be closed from 4pm on Thursday 24 December and will reopen on Monday 4 January. However, we’re still available if you need us...

While our main offices are shut, we're still here:

  • providing presence and patrols in Norwich to support the city’s response to Covid-19
  • with many of our services available online
  • in case of emergencies, please call our out-of-hours service: 01603 412 180.

Council tenants
Council tenants who have a heating or hot water emergency on 25, 26, 28 December and 1 January can call the out-of-hours number 01603 412180, as Gasway will be closed on these days.

Non-urgent enquiries or issues: any reported may not be processed until Monday 4 January.

Car parking enforcement
To help keep traffic flowing during this busy time, civil enforcement officers will continue to patrol over the festive period so please be aware of on-street parking restrictions (this includes bank holidays).

Any payments or challenges to penalty charge notices (PCNs) made over the Christmas period may not be visible until 2 January.

There will be delays with posting money to accounts over the closure period (eg customers paying rent, Council Tax, etc)

This will mean that any recent payments made will not appear on accounts until the first week of January.

Pest control
There will be no service on 25 and 28 December or 1 January.

The Norman Centre
The Norman Centre will close at 6pm on Thursday 24 December and remain closed due to Tier 4 restrictions.

Riverside Leisure Centre
Please visit the Places Leisure website for details.

Tourist Information Centre
The Tourist Information Centre is closed for Christmas and New Year and will remain closed due to Tier 4 restrictions.

Waste and recycling collections
There will be changes to waste and recycling collections. Check your revised collection dates

Bulky waste: No collections between Friday 25 December and Sunday 3 January.

Garden waste: No collections between Saturday 19 December and Sunday 3 January.