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Christmas and New Year closure

Published on Friday, 17th December 2021

The city council's main offices and telephone lines will be closed from 4pm on Friday 24 December and will reopen on Tuesday 4 January.

However, we’re still available if you need us with many of our services available online.

In case of emergencies, please call our out-of-hours service: 01603 412180.

Council tenants

Council tenants who have a heating or hot water emergency on 25, 26, 28 December and 1 January can call the out-of-hours number 01603 412180, as Gasway will be closed on these days.

Any non-urgent enquiries or issues will not be processed until Tuesday 4 January.

Car parking enforcement

To help keep traffic flowing during this busy time, civil enforcement officers will continue to patrol over the festive period so please be aware of on-street parking restrictions (this includes bank holidays).

Any payments or challenges to penalty charge notices (PCNs) made over the Christmas period may not be visible until 4 January.


There will be delays with posting money to accounts over the closure period (eg customers paying rent, Council Tax, etc).

This will mean that any recent payments made will not appear on accounts until the first week of January.

Pest control

There will be no service on Christmas Day, Boxing Day, 27 and 28 December, New Year’s Day and 3 January 2022.

The Norman Centre

The Norman Centre will close at 6pm on Friday 24 December and will reopen at 9am on Tuesday 4 January.

Riverside Leisure Centre

Riverside Leisure Centre will be closed 24 – 26 December and 31 December to 1 January 2022, reopening on 2 January 2022.

The Halls

Closed to the public from 5pm on Friday 24 December until 9am on Tuesday 4 January.

The Halls has a number of pre-booked events planned over the festive period – these will be unaffected by the Christmas closure.

Waste and recycling collections

There will be changes to waste and recycling collections. Check your revised collection dates.

  • Garden waste: The last garden waste collection will be on Friday 24 December 2021. The first collection after the new year will be Monday 10 January 2022.
  • Bulky waste: No collections between Saturday 25 December and Monday 3 January.

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