Only use this form if you have a complaint or concern about a dog off a lead.
If a dog is thought to be dangerously out of control, please contact the Police on 999. For other concerns, please contact the Police on 101.
Cruelty to dogs
For concerns about cruelty and welfare of dogs please contact the RSPCA on 0870 55 55 999. For more information about animal welfare generally, visit the RSPCA website.
Stray or lost dogs
You can report a stray dog during office hours, 8am to 4:30pm, Monday to Friday (not including bank holidays), by calling the customer contact team on 0344 980 3333. Stray dogs cannot be collected or returned outside of these times.
Privacy notice for stray dog collection services
About us: Norwich City Council is the data controller for stray dog collection services within Norwich and we have a legal obligation to process your personal information. You may contact our data protection and information security officer by emailing email@example.com or by calling 0344 980 3333.
What will we do with your data? We use it to process requests, answer queries and investigate complaints about these services. We intend to keep your data for seven years as stated in our retention schedule available on this website.
What are your rights? You have the right to request access to your personal information to:
- ask for errors to be corrected
- restrict how your information is used
- object to how it is processed
- request that your data is deleted.
You also have the right to lodge a complaint with the Information Commissioners Office if you are not happy with how your data is processed.
What are the consequences of you not providing data? If the data is not provided we may not be able to provide services and we may not be able to investigate complaints.
How will we share your data? Information provided for these services is shared with Norwich Norse (Environmental) Ltd in order that they may carry out their contractual obligation to provide these services.
Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.