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Customer centre refurbishment

The customer centre is closed for refurbishment.

Details about the temporary arrangements can be found here.

Online forms: Report a highway problem

Use this form to report a problem such as potholes, faulty street lighting, blocked gullies and flooding.

Privacy Notice for highway maintenance

About us Norwich City Council is the data controller for highway maintenance within Norwich and we have a legal obligation to process your personal information.  You may contact our data protection and information security officer by emailing dataprotection@norwich.gov.uk  or by calling 0344 980 3333.

What will we do with your data? We use it to process the information you provide to deal with reports or requests for service. We aim to keep your information for seven years after work has been carried out, as stated in our retention policy available on our website.

What are your rights? You have the right to request access to your personal information; ask for errors to be corrected; restrict how your information is used; object to how it is processed; or request that your data is deleted. You also have the right to lodge a complaint with the Information Commissioners Office if you are not happy with how your data is processed.

What are the consequences of you not providing data? We may be unable to fully investigate your report or complaint, or respond to you.

How will we share your data? Information provided for highway maintenance is shared with other city council departments, Norfolk County Council and our contractors in order that they may carry out their statutory duties.  Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.