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My Norwich

Advice and support for residents

Norfolk Community Advice Network

If you need advice and support, there are a number of charities that can help, whatever your age.

Whether it’s a feeling of isolation, advice on housing, benefits, disability rights, debt and money, legal help, homelessness or domestic abuse, these organisations can offer free, quality and impartial advice as soon as you need it. Services can be provided in different languages and formats on request.

Age UK

Age UK offers help and advice to people over 50, as well as their family and carers about benefits, housing, debt, money, lasting power of attorney, social care and support. Other services available include telephone befriending and activities.

Age UK Norwich
Tel: 01603 496333
Email: enquiries@ageuknorwich.org.uk
Facebook: @AgeUKNorwich
Twitter: @AgeUKNorwich

Age UK Norfolk
Tel: 0300 5001217
Email: advice@ageuknorfolk.org.uk
Twitter: @AgeUKNorfolk

Equal Lives

Equal lives is a disability rights organisation led by disabled people for people with mental and/or physical disabilities. The team can offer advice and support on matters such as debt, employment, welfare benefits and discrimination.
Tel: 01508 491210

Email: info@equallives.org.uk
Facebook: @equallives.org

Shelter

Shelter helps millions of people each year struggling with housing or homelessness by offering advice, support and legal services. In Norfolk, we provide legal advice on housing, covering tenancies, private and social housing, evictions and homelessness.

Tel: 03445 151860
Email: norfolk@shelter.org.uk
Twitter: @ShelterEasternC
Web: https://england.shelter.org.uk/housing_advice

Mancroft Advice Project (MAP)

For young people aged 11-25
MAP helps young people to have better, safer lives, offering advice and support on issues such as employment, education and training, money and debt, housing and homelessness, welfare rights, health, sexuality and gender, relationships and parenting. We deliver young person-focused counselling, wellbeing advice plus independent professional advice, guidance and advocacy.

Tel: 0800 0744454 - Advice line for young people
Email: advice@map.uk.net
Twitter: @mapyoungpeople

Norfolk Community Law Service (NCLS)

The NCLS offers free, confidential and independent legal advice to people in Norfolk who might not otherwise be able to access legal assistance. Areas include: employment law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only).

Tel: 01603 496623
Whatsapp: 07900 153753
Email: info@ncls.co.uk
Twitter: @NCLawService
Facebook: @NorfolkCLS

Norfolk Citizens Advice

Broad range of advice including debt, benefit checks, housing, employment.

Tel: 03444 111444.
Web: www.ncab.org.uk and click ‘email advice’.
Webchat available via website.
Twitter: @CAB_Norfolk
Facebook: @NorfolkCAB

For Universal Credit 'Help to Claim'

Tel: 0800 1448444

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