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My Norwich

Accessibility statement

This accessibility statement applies to the website www.norwich.gov.uk

This website is run by Norwich City Council.

Translating this website

You can view this website in another language for free using Google Translate. This service is automated and therefore may produce unreliable translations. We are not responsible for the content or accuracy of the translations.

You may need to install Language Packs to view some of the languages correctly.

Using this website

We are committed to providing a website that is as accessible and usable to as many people as possible. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

The website text has been made as simple as possible to understand.

How to make your device easier to use

AbilityNet has advice on making your device easier to use if you have a disability.

This includes how to:

Skip links

To help keyboard-only and screen reader users to move through a page, a skip link appears when the tab key is used. The invisible 'Skip to content' link at the top left hand corner of each page allows the cursor to jump to the main content of the page.

Opening PDF documents

Some downloadable documents on this website are in Portable Document Format (PDF). If you don't have the software on your computer to open a PDF, the Adobe Acrobat website allows you to download the free Adobe Reader needed to do this. The current version of Acrobat Reader has improved accessibility features and includes the facility to read the text out loud.

Useful websites to help with accessibility

How accessible this website is

We know some parts of this website are not fully accessible, for example:

  • many PDF documents are not fully accessible to screen reader software (there is no legal requirement to make documents published before September 2018 accessible)
  • some forms controls may not have text labels or they don't have an autocomplete function or accessible dialogue labels that can be read out by screen readers
  • some pages do not have the skip to the main content function when using a screen reader
  • some pages scroll in two dimensions on a small screen
  • some pages have poor colour contrast
  • some tables do not have row headers
  • some links aren't distinguishable by more than just colour
  • some links that go to the same destination use different link text
  • some links that use the same text go to different destinations
  • some links are not self-explanatory to screen reader users
  • some search functions may not have a submit button
  • content and functionality of our third party applications such as My Norwich, Jobs, Civica pay, Committee meetings, Planning applications public access are not fully accessible

What to do if you cannot access parts of this website

If you need information on this website in a different format like large print, accessible PDF, audio recording or Braille:

  • complete our contact us form and include the web address of the content you cannot access (choose the website and accessibility option from the drop-down list in the form)
  • call 0344 980 3333

We’ll consider the request and get back to you in five days.

You can call the number above if you need to talk to us using an interpreter. Find out more about our interpreting and translating service.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can:

Please include the web address of the page and full details of issue.

Enforcement procedure

If you contact us with a complaint and you are not happy with our response, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Contacting us

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. How to contact us.

Please note: our customer centre is currently closed but is supporting emergency appointments only, so please speak to the customer support officer on arrival if you have accessibility issues.

Last reviewed and updated Friday 17 February 2022

Technical information about this website's accessibility (next page)