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Privacy and cookies

Norwich City Council collects information from people visiting this website. This privacy policy explains what data we collect and how we use and protect any that you provide us.

By using our website you agree to accept this privacy policy and are aware it may change with time. Any changes to this policy will appear on this web page.

Privacy policy and data protection

This website is managed by Norwich City Council and this privacy policy only covers the Norwich City Council website. External websites that we link to from our site are not covered by this policy.

The Data Protection Act 1998

Under the act, we have a legal duty to protect any information that we collect from you. We take measures to safeguard your data and apply security standards and controls to prevent any unauthorised access to it.

The personal information we collect

We do not capture and store any personal information about individuals who access this website, except where you voluntarily choose to give us your personal details eg name, address and contact details:

  • via email or by using an online form
  • when enquiring about any of our services
  • when providing feedback via an optional online survey.

In these cases, in compliance with the EU Directive on Privacy and Electronic Communications, the personal data you provide electronically will be used exclusively for providing you with the information or service you have requested.

Your personal details may be forwarded onto the relevant service area within the council to reply direct to you. We will not pass them on to outside organisations or partner agencies, unless you give use permission to do so or if we are required to do so by law.

By submitting your data you consent to the use of that information as set out above.

Cookies and IP addresses

When you visit this website we collect site usage information from session and persistent cookies and log files. This is used to monitor site traffic and repeat visitor statistics. Statistics used will not include information that can be used to identify an individual. Such information is anonymous and held on a temporary basis.