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Customer centre refurbishment

The customer centre is closed for refurbishment which begins on Tuesday 29 May.

Details about arrangements for the closure can be found here.

Domestic abuse and violence

Standing together against domestic abuse

A Norfolk-wide campaign has been launched with the aim of reducing domestic abuse and helping people to walk away safely. You can find out more at www.iwalkedaway.co.uk.

Domestic abuse includes financial, emotional, psychological or sexual control and threatening behaviour, as well as physical violence and stalking.

It is perpetrated by current or former intimate partners or family members, including young people and adults.

Report abuse

If you or someone you know is in immediate danger, call 999, or get someone else to phone, and state whether you need the police, ambulance or fire service.

If the situation is not an emergency, but you still need the police, call 101.

General advice, information and support

National Domestic Violence Helpline
t: 0808 2000 247 (24 hours a day)

Women's Refuge
t: 01603 623745
www.leewaynwa.org.uk

The Hide Out
A website for women and children suffering domestic violence and abuse.
www.thehideout.org.uk

The Harbour Centre
Practical and emotional support for all victims of rape and sexual assault
t: 01603 276381
e: contact@theharbourcentre.co.uk
www.theharbourcentre.co.uk

Sue Lambert Trust
Support for male and female victims of sexual violence and abuse (current or historic).
t: 01603 622406
www.suelamberttrust.org

Samaritans
The Samaritans are non judgmental and non religious, providing a listening ear to people going through a crisis or in danger of taking their own lives.
t: 08457 909090
www.samaritans.org

Norfolk Citizens Advice
An independent information, advice and support service, whatever the problem.
t: 01603 273120

Norfolk Community Law Service
Free, independent and confidential legal services, including domestic abuse advice and support.
t: 01603 496 623 (Monday to Friday 10am to 4pm)
www.ncls.co.uk

Victim Support
t: 0300 3030 165
www.victimsupport.org.uk

Women’s Aid helpline
The national domestic violence charity that co-ordinates and supports an England wide network of over 500 local services to end domestic violence against women and children.
www.womensaid.org.uk

Norfolk Adult Social Care
t: 0344 800 8014
www.norfolk.gov.uk

Norfolk Children’s Services
t: 0344 800 8014
https://www.norfolk.gov.uk/children-and-families

Men’s Advice Line
Advice and support for all men in abusive relations.
t: 0808 801 0327 (Monday to Friday, 10am to1pm and 2pm to 5pm)
www.mensadviceline.org.uk

Childline
National 24 hour telephone line for children and young people in trouble or danger. Confidential counselling for any child with any problem, including those who have witnessed or experienced domestic violence. Childline will also reply to letters from children and young people.
t: 0800 1111
www.childline.org.uk

CEOP
Has someone done something online that has made you or a child or young person you know, feel worried or unsafe?
Make a report to one of CEOP's experienced Child Protection Advisors.
www.ceop.police.uk

Mankind
Support for male victims of domestic violence and abuse.
t: 01823 334244 (Monday to Friday, 10am to 4pm and 7pm to 9pm - except Fridays)
www.mankind.org.uk

MALE
Support for male victims of domestic violence and abuse
t: 0808 801 0327
www.mensadviceline.org.uk

Jewish Women’s Aid
t: 0800 591 203
http://jwa.org.uk

Southall Black Sisters
A non-profit organisation established to meet the needs of black (Asian and African-Caribbean) women.
t: 020 8571 0800
www.southallblacksisters.org.uk

The Forced Marriage Units
t: 0207 0080151
www.gov.uk/forced-marriage#forced-marriage-unit

Respect phone line
If you are being violent or abusive towards a current or previous partner and would like confidential information and advice to help stop, as well as information on programmes for domestic violence perpetrators, contact Respect:

t: 0808 802 4040 (Monday to Friday 10am to 1pm and 2pm to 5pm)
e: info@respectphoneline.org.uk
www.respectphoneline.org.uk