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My Norwich

Domestic abuse and violence

Those experiencing domestic abuse and violence can be reassured that help is still accessible during the coronavirus (covid-19) outbreak and this webpage has been updated to reflect the support available.

Alongside all our partners, the council is working to ensure those vulnerable to such abuse know help is still out there and they need not suffer in silence.

The coronavirus (COVID-19) outbreak can disproportionately impact on those who already face many challenges in the home, which can be even more frightening during self-isolation with an abuser.

However, the council is keen for victims to know there is someone there to help.

How to get help

The police will always respond to emergency calls if you are in immediate danger and there are many local charities and organisations still working to help you through this difficult period where you may feel more at risk.

If you know someone who is the victim of domestic abuse, we encourage you to seek help.

Some charities and organisations will be offering support over the telephone or online, please see our list below if you need to contact someone for support or advice.

If you are in immediate danger you should call 999.  To contact the police when it is not an emergency, call 101.

Silent Solution calls to the police

The Silent Solution system helps filter out accidental or hoax 999 calls from those who need genuine police assistance.

If speaking or making an immediate sound would put you in danger and you need immediate help, call 999 and stay on the line, then press 55 when prompted and the call will be transferred to the police, who will know it is an emergency call.

Family and friends

SafeLives have produced guidance for family and friends that are supporting someone experiencing domestic abuse.

Local domestic abuse services

Leeway: 0300 561 0077

Norfolk and Suffolk Victim Care: 0300 303 3706

Sue Lambert Trust: 01603 622406

SARC – Sexual Assault Referral Centre – The Harbour Centre: 01603 276381 (24/7)

Spurgeons (Norwich Connect): 01603 628122

Other useful local services

Norfolk Community Law Service: 01603 496623 / 07900 153753 (Clients can contact for appointments)

Norfolk and Suffolk Wellbeing Service 0300 123 1503 – Lines open 9am-5pm
Website: access support through your GP or any other health or social care professional, or you can self-refer using the form.

National domestic abuse helplines

Women’s Aid – 24hr National Domestic Abuse Helpline – 0808 2000 247 or

Refuge – National Domestic Abuse Helpline on 0808 2000 247 or contact the helpline via Refuge’s contact form at

GALOP (LBGT+ Anti-violence charity): Helpline 0800 999 5428

Mankind Initiative (Male Victims): Helpline 01823 334244

Men’s Advice Line (Male Victims): Helpline 0808 801 0327

Respect (working with abusers to change their behaviour and male victims of domestic abuse): 020 3559 6650

The Home Office has published guidance on GOV.UK signposting support to victims and perpetrators of domestic abuse (the information is available in multilanguages).

Resources for staying safe from domestic abuse during the coronavirus (Covid-19) pandemic

National charity SafeLives have put together some information and resources for people living with domestic abuse, and the professionals supporting them during this difficult time.

SafeLives safety planning guide can help you think about what you might do over the coming weeks to stay safe in the home.

As a member of the Domestic Abuse and Sexual Violence Board (DASVB), we have been working with our local partners to re-launch a series of posters aimed at highlighting the issue.

A range of social media assets have also been designed, tying in with the ‘See Something, Hear Something, Say Something’ initiative, led by Norfolk County Council and the Norfolk Safeguarding Children Partnership, which was launched last month to encourage everyone to work together to help the vulnerable.

The posters and social media pictures are available to download on the Norfolk County Council website.

The aim is to urge families, neighbours and friends to speak out if they fear someone is subject to domestic abuse, while encouraging the victim to seek help too.

Economic Abuse

The charity Surviving Economic Abuse has produced guidance on economic abuse while self-isolating, as well as practical issues including benefits and sick pay. The guidance is updated regularly as the situation changes.

Mobile support and information available through Bright Sky app by Hestia

Bright Sky is a free to download mobile app, launched by Hestia in partnership with the Vodafone Foundation, providing support and information to anyone who may be in an abusive relationship or those concerned about someone they know.

The app can be used by specialist, non-specialist practitioners, other employers, and for anyone looking for information about issues around domestic abuse such as online safety, stalking and harassment and sexual consent. Find out more about the app.

Child contact arrangements

Rights of Women have produced this guidance on COVID-19 and child contact arrangements.