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My Norwich
Easter and May bank holiday bin collections

Bin collections in Norwich will be a day later than normal over the bank holiday weeks. Please make sure your bin is out by 7am on your collection day.

Check your revised collection day here

Street cleaning

Report a street cleaning problem

When you make a report please tell us the exact location and description of the problem.


Report any rubbish that has been illegally dumped. Report fly-tipping.


Report the illegal display of posters and leaflets on lamp posts, trees, buildings etc. Report fly-posting.


Report any incidents of graffiti in public areas. Report graffiti.

Dead animal

We will remove all dead animals from public land (not from private gardens). If reported between 7.30am and 12 noon, our contractor will arrange collection before 6pm. If reported after 12 noon collection will be by 10am the following morning. Report a dead animal. For out of hours call 0344 980 3333.

Dog fouling

Report any instances of dog fouling on public land. We will respond to dog fouling in the city centre within two hours, other reported instances of dog fouling on public land will be cleared within 24 hours of it being reported. Report dog fouling.


For spillages such as oil, paint and petrol call 0344 980 3333.

Syringes, needles and bodily fluids

If you come across a syringe or needle please do not attempt to move it. If there is something nearby you can carefully place over the needle (like a cone or a box) then please do so, this will also help our contractors to locate it.

We aim to remove needles within two hours of notification or the following day if reported out of hours. Report syringes/needles/bodily fluids. Report syringes/needles/bodily fluids. For out of hours, call 0344 980 3333.

Street cleaning request, including broken glass and leaf clearance

Tell us if your street needs cleaning or request for it to be cleaned more frequently. Request street cleaning.

Litter bin

Tell us if a street litter bin is damaged, needs emptying, is misued or is filthy and smelly. Report a litter bin problem.