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Covid alert level for Norwich

The government confirmed on 12 October 2020 that Norwich is in Tier 1 (medium) of the new 3-tier system. Let’s all pull together to help prevent the spread of the virus and avoid further restrictions.

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Transportation and network management privacy notices

Road opening permits

About us

Norwich City Council is the data controller for road opening permits on the public highway and we have a legal obligation to process your personal information. You may contact our data protection and information security officer by emailing dataprotection@norwich.gov.uk  or by calling 0344 980 3333.

What will we do with your data?

We use it to process your request for a permit and management of the public highway. We intend to keep your data for seven years as stated in our Retention Schedule available on our website.

What are your rights?

You have the right to request access to your personal information to:

  • ask for errors to be corrected
  • restrict how your information is used
  • object to how it is processed
  • request that your data is deleted.

You also have the right to lodge a complaint with the Information Commissioners Office if you are not happy with how your data is processed.

What are the consequences of you not providing data?

The request for a road opening permit cannot be processed.

How will we share your data?

Information provided with requests for a road opening permit is shared internally between relevant Norwich City Council teams and externally with Norfolk County Council teams, contractors and public utilities in order that they may carry out their statutory duties.

Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.