Skip to content Skip to search
My Norwich

Transportation and network management privacy notices

Road schemes requiring Traffic Regulation Orders, road notices and consultation

About us

Norwich City Council is the data controller for road schemes requiring Traffic Regulation Orders (TROs), road notices and consultation and we have a legal obligation to process your personal information. You may contact our data protection and information security officer by emailing  or by calling 0344 980 3333.

What will we do with your data?

We use it to process your interest in the proposed scheme. We intend to keep your data for seven years as stated in our Retention Schedule available on our website.

What are your rights?

You have the right to request access to your personal information to:

  • ask for errors to be corrected
  • restrict how your information is used
  • object to how it is processed
  • request that your data is deleted.

You also have the right to lodge a complaint with the Information Commissioners Office if you are not happy with how your data is processed.

What are the consequences of you not providing data?

If you do not give your name and address, your objection to the scheme cannot be legally considered. Also, it may be necessary to contact you for clarity or discussion, which will not be possible if we do not have the relevant data.

How will we share your data?

Information provided for road schemes requiring Traffic Regulation Orders (TROs), road notices and consultation is shared internally between relevant Norwich City Council teams and Norfolk County Council teams and externally with contractors in order that they may carry out their statutory duties.

Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.