Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Housing Benefit and Council Tax reduction privacy notice
About us
Norwich City Council is the data controller for Housing Benefit/Council Tax Reduction and we have a legal obligation to process your personal information. You may contact our data protection and information security officer by emailing DPO@norwich.gov.uk or by calling 0344 980 3333.
What will we do with your data?
We use it to process your Housing Benefit claim/application for Council Tax Reduction. We intend to keep your data for six years plus the current year, as stated in our Retention Schedule available on our website.
What are your rights?
You have the right to request access to your personal information to:
- ask for errors to be corrected
- restrict how your information is used
- object to how it is processed
- request that your data is deleted.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.
What are the consequences of you not providing data?
We would be unable to assess your claim for Housing Benefit/application for Council Tax Reduction.
How will we share your data?
Information provided for Housing Benefit/Council Tax Reduction is shared internally with IT services, to include service delivery testing, revenues and housing teams. Information is also shared externally with a partner organisation for the prevention and detection of housing benefit/council tax reduction fraud, the Department for Work and Pensions (DWP) and His Majesty's Revenue and Customs (HMRC) in order that they may carry out their statutory duties. We also share your data with the Cabinet Office as part of the National Fraud Initiative.
Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.
