Customers contacting the council are encouraged to access services on our website, which are available 24/7.
For other ways of contacting us, we aim to provide the following standards of service.
Phone
- answer your phone calls within 5 minutes
- respond to callback requests within 10 minutes.
Appointments in person
- book appointments for meetings in our contact centre, on request, by the next working day.
Online contacts
- acknowledge emails and service requests within 24 hours.
Post
- Send written communications, to the correct department, within 1 working day
Translation and interpretation
- Arrange for translation or interpretation services on request if available or by appointment the next working day
