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Service standards

Planning service standards

Local authority planning departments in the UK follow specific standards of service to ensure efficient and effective planning processes. Key aspects include:

1. Decision timelines

  • Minor applications (e.g. most householder cases): decided within 8 weeks.
  • Major developments: decided within 13 weeks.

2. Performance criteria

Planning departments are measured on the speed and quality of their decision-making for both major and non-major developments.

3. Community involvement

Engagement with local communities in the planning process is encouraged, including: 

  • consulting on Local Plans
  • considering feedback on planning applications.

4. Sustainable development

Planning departments aim to ensure that development is sustainable by balancing:

  • economic growth
  • environmental protection
  • community needs

5. Transparency and accountability

Planning processes must be transparent, with clear information about decisions and procedures.

References

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