DD Payments being taken early

We have been made aware that there may be an issue with some direct debit payments being taken earlier than expected. We are investigating as a matter of urgency.

Appeal a repair recharge

Use this form to appeal against our decision to recharge you for a repair

Please note: when you start the form you must continue to the end and submit it. You have 30 minutes to fill out each page and you will not be able to save the form and come back later.

Privacy notice

Read our privacy notice for information about what we do with personal information.