You are about to make a claim for housing benefit and/or an application for council tax reduction. Council tax reduction is the scheme that replaced council tax benefit, this form should not be used to apply for council tax discounts or exemptions. Please click here for further details.
About us - Norwich City Council is the data controller for housing benefit/council tax reduction. We take your privacy very seriously and under data protection legislation we are processing your data under a legal obligation as a public authority. You may contact our data protection and information security officer by emailing email@example.com or by telephoning 0344 980 3333.
What we do with your data – We use the information you give us to process your housing benefit claim/application for council tax reduction. We aim to keep your information for 6 years plus current year as stated in our retention policy available on our website.
What are your rights? – Under data protection legislation you have the right to request access to your personal information; ask for errors to be corrected; restrict how your information is used; object to how it is processed; or request that your data is deleted. You also have the right to lodge a complaint with the Information Commissioners Office if you are not happy with how your data is processed.
What are the consequences of not providing data? – we will be unable to assess your claim for housing benefit/application for council tax reduction.
Data sharing – Information provided for housing benefit/council tax reduction is shared with IT, DWP, Revenues, Housing, HMRC in order that they may carry out their statutory duties. We may also share your details externally where we are lawfully required to do so for the prevention and detection of crime and fraud, or for the collection of taxes. We will not use your information for marketing purposes unless you consent to it.